ServiceNow CMDB Technical Architect

2 days ago


Boca Raton, Florida, United States JobRialto Full time
Job Title: Senior CMDB Architect

JobRialto is seeking a highly skilled Senior CMDB Architect to join our team. As a key member of our IT organization, you will be responsible for designing, implementing, and maintaining the Configuration Management Database (CMDB) system for our clients.

Key Responsibilities:
  • Define and document the CMDB architecture, data model, processes, and policies.
  • Design and implement the CMDB solution using industry best practices and standards, such as ITIL.
  • Configure and customize the CMDB application, modules, and workflows in ServiceNow.
  • Perform data discovery, mapping, reconciliation, and quality assurance of configuration items (CIs) and their relationships.
  • Manage the CMDB lifecycle, including CI identification, classification, registration, update, audit, and retirement.
  • Develop and maintain reports, dashboards, and metrics to monitor and measure the CMDB performance and health.
  • Troubleshoot and resolve any issues or incidents related to the CMDB functionality or data quality.
Requirements:
  • 6-8 years of CMDB Engineer experience.
  • Bachelors Degree in a related field and ServiceNow Certified Technical Architect or ServiceNow Technical Training and Certification.
  • Experience configuring CMDB within ServiceNow.
  • Experience integrating and implementing ServiceNow beginning to end of cycle.
  • Experience configuring CMDB for hardware and software asset management.
  • Strong understanding of ITIL principles and best practices.
  • ITOM & ITSM implementation experience (service mapping, relationship mapping).
  • Experience driving ServiceNow as a platform and leading it.


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