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Logistics Operations Supervisor

2 months ago

Pembroke, North Carolina, United States Southeastern Integrated Care LLC Full time

Overview:

The Logistics Operations Supervisor is tasked with managing the comprehensive functions of the logistics division, ensuring adherence to safety protocols, regulatory compliance, and effective resource management. This role is pivotal in formulating and executing operational guidelines to guarantee both safety and productivity in all logistics activities.

POSITION OVERVIEW:

Responsible for supervising the secure and client-focused non-emergency transportation services for outpatient and residential treatment clients. The primary objective is to oversee the delivery and upkeep of a safe, supportive, and engaging atmosphere for non-emergency clients while providing transportation services tailored to their specific needs. This role embodies the mission of Southeastern Integrated Care LLC, focusing on eliminating obstacles to recovery for the clients served.

Key Responsibilities:

Staff Management:

  • Provide daily oversight to transportation personnel to ensure a professional and compassionate service for all clients.
  • Supervise the application of transportation scheduling and dispatch software systems.
  • Organize and manage departmental workflows to align with organizational standards.
  • Ensure that all new hires complete orientation and receive training that meets non-emergency medical transportation (NEMT) requirements.
  • Collaborate with the Fleet Manager to ensure ongoing professional development training for staff is completed within set compliance timelines.
  • Maintain current documentation and forms within the transportation department to meet NEMT standards.
  • Conduct weekly meetings to communicate departmental goals, policy updates, and billing procedures with staff.
  • Perform staff evaluations as scheduled (90 days, 6 months, 12 months, and annually thereafter).
  • Verify staff timecards in the payroll system by the weekly deadline.

Reporting Duties:

  • Meet bi-weekly with the director to discuss departmental challenges and provide updates on goal progress.
  • Input all transportation data into the Transportation Spreadsheet on a weekly basis.
  • Send weekly transportation reports to upper management every Monday.
  • Assist with grant applications, evaluations, and reporting as required.

Operational Oversight:

  • Manage daily logistics operations, including vehicle dispatching, routing, and tracking.
  • Ensure the Assistant Manager coordinates with community providers requiring transportation services through contractual agreements.
  • Conduct weekly check-ins with community partners.
  • Collaborate closely with Human Resources to recruit personnel for the department.
  • Monitor the Fleet Manager to ensure vehicle operational standards are met (insurance verification, maintenance logs, repairs, taxes, and services).
  • Continuously research and evaluate software tools, management practices, and workflow processes.
  • Oversee the budgeting process for the logistics division, from proposal development to expense management.
  • Establish compliance programs in line with state and federal regulations, including those set by the Department of Transportation (DOT).
  • Maintain accurate data in relevant software systems.

Additional Skills and Knowledge:

Proficiency in Microsoft Office Suite, basic computer skills, and experience with printer/copier operations.

Organizational Relationships:

Supervises: Lead Transportation Professional, Fleet Maintenance Coordinator, Dispatcher, Transporters.

Reports to: Executive Director.

Access to Information:

Zoll Dispatcher/Administration Software, demographic consumer information, organizational policies and procedures, and reference resources.

Supervisory Responsibilities:

This position oversees staff operations.

Qualifications:

To successfully perform this role, candidates must demonstrate the ability to fulfill each essential duty effectively. The qualifications listed below represent the necessary knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.

Education and Experience:

Minimum Required:

  • High School Diploma or equivalent; Bachelor's Degree in Business preferred.
  • Strong interpersonal skills with a caring demeanor.
  • Valid driving license with no more than three penalty points.

Preferred:

  • Bachelor's Degree in Business, Human Services, or related fields.
  • Prior experience in patient transport.
  • Certification in CPR, first aid, NCI, or related training within three months of hire.

Required Skills:

  • Strong operational management experience.
  • Excellent communication skills with the ability to engage effectively with all personnel levels.
  • Positive team player capable of working harmoniously with staff, clients, contractors, and management.
  • Strong attention to detail and organizational capabilities.
  • Ability to manage shifting priorities and demonstrate effective time management and multitasking skills.
  • Problem-solving skills and exceptional customer service abilities.
  • Proficient in computer use and Microsoft Office, with the ability to learn new software applications.
  • Familiarity with routing, GPS software, and other relevant platforms.
  • Experience in automotive maintenance is a plus.

Work Environment:

The work environment is typically an office setting with moderate noise levels.

Physical Demands:

  • Activities include prolonged periods of sitting, occasional standing, walking, bending, and reaching.
  • Regular use of hands for handling, talking, seeing, and hearing. Specific vision abilities required include close vision and color vision.
  • Ability to lift up to 15 pounds consistently.