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IT Support Specialist
2 months ago
About Us: We forge strategic alliances with organizations to provide exceptional IT assistance that ensures operational stability and propels businesses forward. Our committed team of IT experts oversees systems and resolves technical challenges to enable our clients to operate efficiently while minimizing downtime.
Position Overview: The Level 2 Technician will assist in addressing more intricate issues that necessitate extensive knowledge of servers, virtualization, and layer 2 networking. Client satisfaction and effective problem resolution are paramount in this role.
Key Responsibilities:
- Deliver technical support in person, via phone, or through remote access for challenges related to computer systems, software, hardware, and patching.
- Act as an escalation point for Level 1 technicians, providing guidance on complex troubleshooting tasks.
- Diagnose issues to identify optimal solutions.
- Conduct root cause analysis and offer recommendations for ongoing issues.
- Adapt communication style and troubleshooting methods to align with the end user's knowledge or skill level.
- Create and enhance documentation, providing feedback on existing materials.
- Accurately track and log time spent on tasks.
- Set up, configure, and troubleshoot servers, computers, and networking devices.
- Participate in an on-call rotation for after-hours support.
- Collaborate flexibly with team members.
- Ensure the confidentiality and security of all information.
- Manage multiple tasks while maintaining organization.
Qualifications:
- Minimum of 2 years of experience in IT or help desk support.
- Experience with Microsoft Windows Server roles and features.
- Understanding of 2/3 networking configurations.
- Experience administering Microsoft 365 and/or Google Workspace environments.
Work Schedule & Benefits:
- Full-time, Monday to Friday with flexible hours.
- Comprehensive health insurance coverage for employees.
- 401(k) plan with matching contributions.
- Competitive hourly wage with opportunities for overtime.
- Paid time off and holidays.
- Partial reimbursement for cellphone expenses.
This employer has requested that initial interviews be conducted through WorkSource Oregon. To be considered for this opportunity, please submit your resume with the job title in the subject line.
