Operations Director

1 week ago


Webster, United States MSM Inc. Full time
Job Overview

MSM Inc. is a woman-owned, experiential agency that brings brands to life through award-winning experience design, engagement strategy, and flawless execution for trade show exhibits, corporate/retail environments, and digital experiences.

We are seeking an experienced Warehouse Manager to join our Operations Team as a key member. In this role, you will lead by example, while working alongside your team to manage the overall warehouse workload and process, as well as the management of the warehouse team including employee training, accountability, and development.

Responsibilities
  • Warehouse Management:
    • Ensure the health, safety, security, and organization of the work environment.
    • Inventory control & accuracy of the inventory system(s).
    • Oversee project coordination to ensure the warehouse meets all service level agreements for customers.
    • Capacity & resource planning for current and future needs.
    • Preplanning / contingency planning to ensure deadlines are met.
    • Quality control:
      • Ensure standard processes are documented and followed by all team members.
      • Quality issues are promptly addressed.
      • Process improvement is made and communicated effectively.
    • Identify and mitigate risks.
  • Team Management & Development:
    • Continuous evaluation, management & development of the team.
    • Hold regular and effective 1:1 meetings with each direct report.
    • Focus on building strong relationships, develop a feedback culture with the ability to give direct & candid feedback in real time.
    • Team training, ensure that team members are knowledgeable in all processes.
    • Hold employees accountable and ensure the right people are in the right seats.
Requirements
  • You have a sense of responsibility towards our customers and fully understand the requirements of the products and services that we deliver.
  • You are thorough and observant with an eye for detail.
  • You have a proven track record of improving quality and the ability to facilitate change.
  • You work with a sense of urgency to meet deadlines while producing high-quality results.
  • GREAT communication and collaboration skills.
  • You are persistent and have the ability to influence others.
What We Offer
  • A full-time position with occasional additional hours beyond a 40-hour work week on an as-needed basis.
  • This position is in-office, but travel may be required from time to time.
Salary Range

$75,000 - $85,000 per year, depending on experience.



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