Off-Site Airline Check-in Representative

2 weeks ago


San Antonio, Texas, United States Bags Full time
Job Summary

We are seeking a highly skilled and detail-oriented Off-Site Airline Check-in Agent to join our team at Bags. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to airline passengers, handling and securing luggage, and ensuring a smooth check-in process.

Key Responsibilities
  • Provide warm and welcoming service to guests, ensuring a positive experience from start to finish.
  • Assist passengers with check-in of luggage, verifying flight itineraries and charging guests for bags as per airline requirements.
  • Process check-in of guests' bags, including weighing and tagging, and providing boarding passes and luggage claim tickets.
  • Secure luggage and transport it to the ASIG truck for departure, ensuring timely and efficient processing.
  • Manage payments received from guests, maintaining accurate records and providing excellent customer service.
  • Uphold client guest service guidelines and values, ensuring a high level of professionalism and courtesy at all times.
Requirements
  • Ability to work in the early morning rotation and adapt to changing schedules.
  • At least 6 months experience in a face-to-face guest service position, with data entry and computer experience preferred.
  • Excellent communication skills, with the ability to communicate clearly with guests and clients.
  • Ability to work in outside weather conditions, with a strong focus on safety and security.
  • Knowledge of the airline or travel industry is a plus, but not required.
Physical Requirements
  • Ability to lift up to 70 lbs and push luggage cages, both empty and full.
  • Must be able to stand for up to 8 hours at a time, with regular breaks to rest and stretch.
  • Will consistently and regularly be required to lift, carry, reach, push, and pull up to 75 lbs.
Appearance Guidelines

Employees are expected to present a professional business-like image at all times, adhering to company appearance guidelines and maintaining a clean and well-maintained uniform.

We are an equal opportunity employer committed to diversity and inclusion, and we welcome applications from qualified candidates who share our values and commitment to excellence.



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