IT Support Specialist

5 days ago

Norfolk, Virginia, United States VSolvit Full time
Job Summary

VSolvit is seeking an IT Customer Support Specialist to provide technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in this position.

Responsibilities
  • Provide technical support to end users for computer, application, system, device, printer, and hardware issues.
  • Identify, research, and resolve technical problems of moderate complexity.
  • Respond to telephone, email, and online ticket requests for technical support.
  • Document, track, and monitor the problem using applicable systems and tools.
  • May coordinate with other teams or departments to resolve user problems.
  • Perform hardware and software installations, configurations, and updates as needed.
  • Conduct Windows imaging and cloning of laptops and computers.
  • Apply Microsoft and other third-party security patches and updates to Windows 10 client workstations.
  • Provide Video Teleconference (VTC) technical support and assist end users with making VTC calls.
  • Conduct new user check-ins and check-outs.
  • Create and modify Microsoft Active Directory user accounts.
  • Issue Gov-reviewed IT assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member.
  • Assist new users with completing check-in forms and accessing online training.
  • Provide a monthly status report containing the progress of work on assigned tasks and future work plans for the upcoming month.
Basic Qualifications
  • Minimum of 3 years' experience with Customer Service Support.
  • Experience with configuring and maintaining Windows 10/11 workstations.
  • Experience with installing and supporting Microsoft Office 2019 or higher.
  • Must have the proper and current cyber security qualifications to perform IT privileged administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM, CYBERSPACE WORKFORCE QUALIFICATION AND MANAGEMENT PROGRAM.
  • Must meet the applicable DCWF Work Role [411] Foundation Qualifications, Basic, which include:
  • Education: Associate degree or higher from an accredited college or university.
  • Training: Offerings listed in DoD 8140 Training Repository.
  • Personnel Certification: CompTIA A+, Network+, or Security+.
  • Active Secret security clearance.

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