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Business Systems Analyst

1 month ago

Salt Lake, Utah, United States INSPYR Solutions Full time
Job Title: Business Analyst About the Role: We are seeking a highly motivated Business Analyst to partner with our Customer Care Operations team. As a key member of our team, you will be responsible for facilitating end-to-end requirements gathering for system changes and enhancements. Key Responsibilities: * Elicit, analyze, and document business requirements for system enhancements. * Partner with enterprise functional and technical teams to prepare for user acceptance testing. * Conduct regression testing for CIS Systems. * Establish strong relationships and maintain effective communication with Company stakeholders and Customer Care teams. * Develop and send communication to stakeholders informing them of the impacts of system enhancements. * Act as a liaison between business stakeholders and developers, stepping in where needed to clarify, communicate, and provide support. * Take ownership of assigned duties and successfully execute on all tasks while managing multiple demands simultaneously. * Apply problem-solving, analytical, and critical thinking skills in order to facilitate end-to-end requirements gathering. Requirements: * A related University degree with a minimum of 4 years' experience in business or systems analysis, knowledge of TIS systems and solutions or related. * An equivalent combination of education and experience will be considered. * Knowledge of technology implementation requirements and methodologies. * Understanding of Customer Care Operations and the needs of the business. * Proven analytical and problem-solving skills. * Demonstrated ability to make sound decisions and deliver results. * Good interpersonal skills including building consensus, negotiation, and facilitation. Preferred: * CBAP Certification or other formally recognized education in the field of business analysis. About INSPYR Solutions: At INSPYR Solutions, we are committed to delivering flexible technology and talent solutions that meet the unique needs of our clients. Our team of experts works closely with clients to understand their business objectives and cultural needs, providing tailored solutions that drive results. Learn more about us at inspyrsolutions.com. Equal Employment Opportunities: INSPYR Solutions provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.