Financial Operations Associate

24 hours ago


Annapolis, Maryland, United States Insight Global Healthcare Full time
Job Summary

Insight Global Healthcare is seeking a detail-oriented and communicative Financial Coordinator to support our team in Annapolis, MD. As a key member of our operations staff, you will play a crucial role in ensuring seamless financial transactions and patient experiences.

About the Role

The Financial Coordinator will be responsible for handling around 30 phone calls per day, providing financial assistance and answering bill-related questions. You will work closely with patients, family members, and physician practices to provide clear explanations of account history and facilitate financial responsibility discussions.

A successful candidate should possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. Proficiency in EPIC is required, while experience working with Medicare, Blue Cross, Aetna, Medicaid, and other insurance providers is highly desirable.

Responsibilities
  • Respond to high-volume phone calls, addressing patient inquiries and resolving financial concerns.
  • Determine patients' insurance coverage and obtain authorizations for cardiac and pulmonary rehabilitation services.
  • Analyze account data, identifying discrepancies and communicating findings to team leaders.
  • Document patient information in the electronic medical record system, adhering to PFS policies and procedures.
  • Schedule appointments and recurring evaluations in EPIC, ensuring accurate and timely documentation.
Requirements
  • Bachelor's degree or equivalent experience in a related field.
  • At least one year of experience in billing/accounts receivable systems, preferably within a large healthcare organization.
  • Ability to decipher complex medical records and communicate effectively with patients and medical professionals.

This is an exciting opportunity to join Insight Global Healthcare's dynamic team and contribute to delivering exceptional patient care. If you are a motivated and organized individual with a passion for finance and customer service, we encourage you to apply.



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