Restaurant Operations Manager

2 days ago

Knoxville, Tennessee, United States First Watch Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at First Watch. As a key member of our management team, you will be responsible for assisting the General Manager in developing and implementing strategies to drive sales growth, improve profitability, and enhance customer satisfaction.

Key Responsibilities:

  • Support the General Manager in developing and implementing restaurant management and hourly staff to build and increase sales over the previous year and improve profitability.
  • Provide management coverage and direct supervision of operations in an individual restaurant.
  • Exercise basic shift-to-shift financial control to meet the restaurant sales, revenue, and profitability goals.
  • Meet or exceed period budget and profitability goals.
  • Provide hands-on leadership when working in unit. Work all positions and provide team feedback daily.
  • Provide efficient and professional service to meet or exceed customer expectations.
  • Respond to customer feedback and handle customer concerns/needs.
  • Ensure all policies, procedures, and training for team members are being followed.
  • Participate in certification of team members.
  • Develop Black Hat and Black Apron team members.
  • Set standards so the restaurant maintains the highest level of cleanliness.
  • Participate in bi-weekly manager meeting to set and enforce standards.
  • Ensure all team members follow Capstone Concepts uniform standard.
  • Supervise food handling procedures and operational processes.
  • Ensure safe working conditions as required by OSHA and federal, state, and local governing bodies.
  • Verify and complete all paperwork on a daily basis.
  • Manage all internal/external communications in a timely and effective manner.
  • Follow up and verify all cash deposits are made daily.
  • Ensure unit has proper supplies while maintaining period budget.
  • Follow up on food cost issues and implement plans to be under gap by.6%.
  • Bi-weekly food inventory completed with General Manager. If Gap is greater than.7%, weekly food inventories completed.
  • Ensure daily time keeping is accurate.
  • Assist General Manager in scheduling and payroll.
  • Assist in weekly, mid period, and end of period administrative work.
  • Be ready for white glove inspections.

Requirements:

  • Professional presentation and demeanor.
  • Passion for fresh food and customer service.
  • Unfailing work ethic and integrity.
  • Ability to attract and foster a quality staff and inspire them to greatness.
  • Effective oral and written communication skills.
  • Regularly works more than 40 hours per week, generally 50-55 hours per week, with five days on the job, and two days off work, as a general rule.
  • Regularly works in the kitchen leading, training, teaching and coaching culinary duties.
  • Regularly works in the dining room leading, training, teaching and coaching host and service functions.
  • Walking, bending and stooping. Some moderate to heavy lifting on a semi-regular basis.
  • Ability to walk and stand throughout the entire shift of approximately 10 hours
  • Ability to lift a maximum of 50 pounds.
  • Moderate exposure to extreme temperatures (i.e. freezer, heat behind the cook line).
  • Cognitive abilities to reason, solve problems, and manage conflicting priorities.
  • Must have a valid driver's license and automobile insurance.
  • Must pass a background check and drug screening.
  • Alcohol Servers Permit may be required for some locations.

Qualifications:

  • 2 years management in a full-service restaurant, or 2 years experience at First Watch.
  • Black Hat or Black Apron certified for internal promotions.
  • Can work in a high stress environment.
  • Heavy kitchen experience.
  • Proficient in Microsoft Office products.
  • Organized.
  • Hands-on leadership style.
  • Valid drivers license and personal vehicle insurance.
  • Ability to motivate and develop team members.
  • Good written and verbal communication skills.
  • Time management skills and ability to multitask.
  • Ability to make good decisions and find alternative solutions.

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