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Sales Support Specialist
2 months ago
Become Part of a Leading Food Distribution Company
This position is categorized as hybrid, involving approximately 90% remote work and 10% onsite presence at distribution center offices located within the Southeast Region of the United States.
The Sales Support Specialist will be instrumental in achieving results as the primary contact for designated Territory Managers and Customers. This role encompasses team selling, administrative assistance, and prompt resolution of inquiries utilizing in-depth knowledge of US Foods products, systems, and tools.
Key Responsibilities:
- Act as the main liaison between Customers, Territory Managers, District Sales Managers, and Product Sales Support Administrators.
- Engage in regular communication with customers, including order taking, issue resolution, and proactive selling.
- Review orders placed through the online system to ensure accuracy and completeness, contacting customers for suitable substitutes when necessary.
- Provide administrative support to Territory Managers and District Sales Managers as required.
- Escalate issues to the appropriate parties to ensure timely responses.
What We Offer:
Our Sales Support Specialists can expect to start with a competitive hourly wage, which varies based on experience and geographical location within the Southeast region.
Schedule:
Sunday - Thursday, 8 am - 5 pm
Benefits: Comprehensive benefits package available from day one, including medical, dental, vision, 401K, life insurance, and more.
Main Responsibilities:
- Develop relationships with key customers to drive US Foods Key Results.
- Process customer orders through internal systems and promote customer engagement.
- Highlight ongoing promotions and opportunities for upselling and cross-selling.
- Collaborate with Territory Managers to support their customers and enhance sales performance.
- Respond to inquiries from customers and Territory Managers in a timely manner.
- Utilize proprietary systems and tools to provide accurate and insightful responses.
- Take responsibility for personal professional development.
- Attend sales meetings and training sessions to enhance product knowledge.
- Provide administrative support for various sales-related tasks.
- Ensure accuracy and timeliness in responding to product inquiries.
- Offer backup coverage for Territory Managers as needed.
Qualifications:
- High School diploma or equivalent required; Bachelor's degree preferred.
- Minimum of three years of customer service experience required; food service distribution experience preferred.
- Strong verbal communication and interpersonal skills are essential.
- Ability to influence and persuade customers effectively.
- Proficient in Microsoft Word, Excel, and Outlook.
Equal Opportunity Employer
US Foods is committed to diversity and inclusion in the workplace.
