Patient Access Lead Registration
1 week ago
We are seeking a highly skilled Patient Access Lead Registration professional to join our team at Thomas Jefferson University & Jefferson Health. As a key member of our Patient Access department, you will be responsible for providing day-to-day support to Patient Access Representatives, acting as a subject matter and technical expert, and ensuring that staff offer a positive patient experience to patients and families.
Key Responsibilities- Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Ensure timely, efficient, and accurate registration processes are followed by staff.
- Ensure regulatory and compliance requirements are met; comply with departmental and institutional protocols.
- Distribute work assignments, daily.
- QA a sample of registrations to ensure overall accuracy, provide feedback on deficiencies, and coach and track for performance improvement, daily.
- Backfill for staff during meal breaks, cover scheduled PTO / ETO or unscheduled absences, as needed.
- Demonstrate a professional demeanor with patients, families, coworkers, clinical, and leadership by consistently fostering a positive interaction in the department.
- Train all new hires to accurately record orders, demographic, and insurance information, including authorizations, referrals, and medical necessity.
- Achieve individual and team performance metrics.
- Interact with a diverse patient base while ensuring door-to-doctor time is maintained according to departmental standard wait times.
- Rotate assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department).
- Knowledge of patient registration, third-party insurance coverage, including manage care plans, benefits, authorizations/referrals, and coverage requirements.
- Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications, i.e., EPIC, Cerner.
- Demonstrate the ability to provide feedback and coaching.
- Strong verbal and written communication and customer service skills.
- Minimum Education and Experience Requirements:
- Education: High School Diploma or GED.
- AND
- Experience: 3 years of patient registration experience.
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley, and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical, and applied research.
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Patient Access Lead Registration
2 days ago
Abington, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full timeJob SummaryWe are seeking a highly skilled Patient Access Lead Registration professional to join our team at Thomas Jefferson University & Jefferson Health. As a key member of our Patient Access team, you will be responsible for providing day-to-day support to Patient Access Representatives, acting as a subject matter and technical expert, and ensuring that...
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Patient Access Representative
4 weeks ago
Abington, Pennsylvania, United States Thomas Jefferson Univ Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Thomas Jefferson University. As a Patient Access Representative, you will play a critical role in ensuring the smooth and efficient registration process for our patients.Key ResponsibilitiesProvide exceptional customer service to patients and...
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Patient Access Representative
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Abington, Pennsylvania, United States Thomas Jefferson Univ Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Thomas Jefferson University. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for patients in our Emergency Room. Your exceptional customer service skills, attention to detail, and ability to work in a...
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Patient Access Representative
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Abington, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Thomas Jefferson University & Jefferson Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for patients in our Emergency Room. This is a full-time position working overnight shifts, with every other...
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Patient Access Representative
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Abington, Pennsylvania, United States Thomas Jefferson Univ Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Thomas Jefferson University. As a Patient Access Representative, you will play a critical role in ensuring the smooth and efficient registration process for our patients.Key ResponsibilitiesProvide exceptional customer service to patients and...
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Abington, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full timeJob Title: Patient Access RepresentativeJoin our team as a Patient Access Representative at Thomas Jefferson University & Jefferson Health, where you will play a vital role in ensuring seamless patient experiences.About the Role:We are seeking a highly skilled and compassionate Patient Access Representative to join our team. As a Patient Access...
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Patient Access Representative
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Abington, Pennsylvania, United States Thomas Jefferson Univ Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Thomas Jefferson University. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for patients in our Emergency Department.Key ResponsibilitiesProvide exceptional customer service to patients and families,...
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