Patient Access Representative

1 week ago


Abington, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full time
Job Title: Patient Access Representative

Join our team as a Patient Access Representative at Thomas Jefferson University & Jefferson Health, where you will play a vital role in ensuring seamless patient experiences.

About the Role:

We are seeking a highly skilled and compassionate Patient Access Representative to join our team. As a Patient Access Representative, you will be responsible for greeting patients and visitors, identifying and responding to their needs, and communicating all urgencies to the clinical staff.

You will work closely with clinical staff, interpreters, and other ancillary areas to respond to patient needs, handle multiple calls and requests, and perform other duties as needed.

Key Responsibilities:
  • Provide exceptional customer service, meeting the needs of patients through clear and respectful communication.
  • Verify patient demographic, contact information, insurance, and eligibility information, as well as primary physician information during the bed-side registration process.
  • Obtain authorization/consent signatures and perform other duties as needed.
  • Work collaboratively with clinical staff, interpreters, and other ancillary areas to ensure seamless patient experiences.
  • Participate in the up-front point of service collection process by collecting all applicable co-pays, co-insurance, and deductibles.
Requirements:
  • High school degree or GED required; associate degree preferred.
  • Previous customer service experience, preferably in a healthcare setting.
  • Patient Access Registration experience, preferably in the ER.
  • Proficient in the use of computers and medical terminology.
What We Offer:

As a Patient Access Representative at Thomas Jefferson University & Jefferson Health, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.

Apply now to join our team and make a difference in the lives of our patients



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