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National Complex Claims Leader

1 month ago

Salem, Oregon, United States Marsh LLC Full time

Unlocking Excellence in Claims Management

At Marsh McLennan Agency, we're seeking a highly skilled National Complex Claims Leader to join our team. As a key member of our Claims team, you'll play a critical role in developing and implementing claims management processes that drive exceptional results.

As our National Complex Claims Leader, you'll be responsible for resolving complex claims, identifying problematic claim trends, and collaborating with stakeholders to develop effective solutions. You'll also engage directly with clients and client attorneys to educate them on the claims process and coverage determinations.

Additional responsibilities will include:

  • Developing protocols for handling complex claims
  • Providing Errors and Omissions (E&O) expertise and guidance
  • Participating in new business and renewal opportunities
  • Working closely with carriers and wholesalers to negotiate guidelines and branded endorsements
  • Maintaining a scorecard related to resolved complex claim matters
  • Developing claim data for tracking claims and identifying trends and challenges
  • Supporting regions with client retention while working through challenging claims situations
  • Proactively monitoring policy exclusionary wording
  • Interacting closely with Marsh Claims Advocacy and Technical Issues Group
  • Building and maintaining strong relationships within MMA, wholesalers, Marsh, and insurer claim executives

What We're Looking For

We're seeking a highly skilled and experienced professional with a law degree (J.D., AIC, ARM, CIC, or CRM) and a Property & Casualty License or willingness to obtain. You'll have established and continued relationships with local and national law firms, as well as comfortability with travel.

Benefits and Culture

We offer a competitive total rewards package, including health and welfare benefits, tuition assistance, 401K savings, and other wellbeing programs. Our culture promotes colleague well-being, encourages professional and personal development, and celebrates opportunities to pursue projects and causes that give colleagues fulfillment outside of work.

Some benefits included in this role are:

  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Remote work, with regular travel required
  • Travel may consist of off-site venues, occasional overnight stays, and visits to other operating companies
  • Charitable contribution match programs
  • Stock purchase opportunities

Join Our Team

We're excited to offer a competitive total rewards package and a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We're always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.