Pharmacist - Clinical Healthcare Specialist

3 weeks ago


Salem, Oregon, United States Walgreens Full time
Job Description:

As a Pharmacist at Walgreens, you will play a critical role in providing exceptional patient care and promoting healthy lifestyles. Your expertise will be essential in ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies, and procedures.

Key Responsibilities:

  • Engage patients by greeting them and offering assistance with products and services.
  • Resolve patient issues in a timely manner and answer questions to ensure a positive patient experience.
  • Model and share customer service best practices with all team members to deliver a distinctive and joyful experience.
  • Connect with patients by anticipating needs and proactively offering services.
  • Support efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens.
  • Participate and assist in events that reflect the unique communities we serve.
  • Counsel patients and answer their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refer to medical provider as needed.
  • Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
  • Review, interpret, and accurately dispense prescribed medications when necessitated by workload.
  • Ensure the pharmacy operates in accordance with regulations, company policies, and standards.
  • Assist pharmacy manager with establishing procedures that promote the efficient workflow of the pharmacy.
  • Responsible for the opening and closing of the pharmacy and shift change duties.
  • Ensure the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
  • Maintain current knowledge of information technology associated with pharmacy systems.
  • Ensure the accurate processing of insurance claims to resolve patient issues and prevent payment rejections.
  • Follow-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies.
  • Perform clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
  • Assist and support the pharmacy manager in analyzing performance data.
  • Develop and maintain good connections with local medical community.
  • Participate in community outreach activities to promote the pharmacy business and enhance growth opportunities.
  • Partner with centralized support for patient registration, exception resolution, and assist with resolving patient issues.

About Walgreens:

Walgreens is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy, and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day.



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