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Delivery Solutions Coordinator

3 weeks ago

Richmond, California, United States GXO Logistics Full time

About Us

GXO Logistics is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services.

The Role:

We're seeking a highly skilled Customer Service Representative II to join our team. As a key member of our team, you'll be responsible for ensuring that we deliver outstanding service to our customers.

Your Key Responsibilities:

  • Assist customers via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders

Requirements:

  • 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues
  • Experience with Microsoft Office (Word, Excel, & Outlook)

Benefits:

  • Competitive compensation package
  • Generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more

Estimated Salary: $57,500 - $67,500 per year

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