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Quality Returns Analysis Lead

2 months ago

Hackensack, New Jersey, United States Green Works Full time
Job Summary

We are seeking a highly organized and detail-oriented Quality Returns Analysis Lead to join our Warehouse Operations team at Green Works. As a key member of our team, you will be responsible for accurately processing inbound return goods, evaluating products, and managing return transactions.

Key Responsibilities
  • Inspect and Evaluate Products: Inspect, disassemble, and troubleshoot product returns to determine the root cause of failure.
  • Maintain a Safe and Efficient Work Environment: Maintain a safe, clean, organized, and efficient work area, adhering to all safety protocols and regulations.
  • Communicate Defective Findings: Communicate defective findings through our Quality Database, ensuring accurate and timely reporting.
  • Support Receiving and Reconditioning Activities: Support receiving and reconditioning activities as required, ensuring seamless inventory management.
  • Follow Standard Operating Procedures: Follow all Standard Operating Procedures (SOPs) and guidelines, ensuring compliance with company policies and regulations.
Essential Duties and Responsibilities
  • Pack and Unpack Inventory: Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Store Inventory: Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Inspect and Count Inventory: Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
  • Receive and Count Stock: Receive and count stock items, and record data manually or using computer.
  • Mark and Label Inventory: Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
  • Verify Inventory Computations: Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Issue and Distribute Materials: Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
  • Provide Assistance and Direction: Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
  • Dispose of Damaged or Defective Items: Dispose of damaged or defective items, or return them to vendors.
  • Clean and Maintain Supplies and Equipment: Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
  • Recommend Disposal of Excess or Obsolete Stock: Recommend disposal of excess, defective, or obsolete stock.
  • Keep Records and Reports: Keep records on the use or damage of stock or stock-handling equipment, and prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
  • Determine Proper Storage Methods: Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
  • Prepare Products and Supplies: Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
  • Determine Sequence and Release of Back Orders: Determine sequence and release of back orders according to stock availability.
  • Operate and Train on PIT Equipment: Operate and train others on PIT equipment.
  • Communicate Tasks and Metrics: Communicate tasks and metrics to others.
  • Supervise Employee Training: Supervise employee training and ensure proper training has been completed.
  • Work Weekends, Holidays, and Overtime: Available to work weekends, holidays, and overtime when needed.
Required Skills
  • Strong Attention to Detail: Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
  • Excellent Organizational and Time Management Skills: Excellent organizational and time management skills, with ability to prioritize tasks and meet deadlines.
  • Excellent Communication Skills: Excellent communication skills, including both written and verbal, with ability to communicate effectively with team members and supervisors.
  • Ability to Work in a Team: Ability to work in a team, as well as independently, with minimal supervision.
  • Positive Attitude: Positive attitude and strong work ethic, with ability to maintain a safe and efficient work environment.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced, busy environment, with ability to adapt to changing priorities and deadlines.
  • Familiarity with Shipping Practices and Handling Methods: Familiarity with shipping practices and handling methods, with ability to ensure accurate and timely processing of inbound return goods.
  • Strong Computer Skills: Strong computer skills and proficiency with Microsoft programs, with ability to accurately record data and maintain records and reports.
Physical Requirements
  • Lift and Move 50 Pounds: Lift and move a minimum of 50 pounds without assistance.
  • Stand, Walk, and Bend for Extended Periods: Stand, walk, and bend for extended periods of time, with full range of motion.
  • Wear Safety Equipment: Wear appropriate safety and personal protective equipment according to the function being performed.
Required Education and Experience
  • At Least One Year of Experience in a Warehouse Environment: At least one (1) year of experience in a warehouse environment, with knowledge of inventory management and shipping practices.
  • High School Diploma or Equivalent: High School Diploma or equivalent, with ability to read and write English.
  • Pass a Drug Screen and Background Check: All candidates will be required to pass a drug screen and background check to be considered for employment.
  • Understanding of OSHA Safety Rules: An understanding of OSHA safety rules for warehouse work, with ability to maintain a safe and efficient work environment.