Applications Specialist
1 month ago
Job Summary:
This position is responsible for providing technical support to our HVAC/R OEMs and distribution end customers with a focus on brazing/soldering HVAC/R sealed systems.
Ideal candidates will have experience at the installer repair level, experience brazing HVAC sealed systems, excellent communication skills, and be a motivated self-starter.
Key Responsibilities:
Provide brazing applications support to our HVAC/R sales team and customer base via email, phone, and in-person training.
Schedule and execute on-site braze trainings to large groups of HVAC contractors/installers and to HVAC/R OEMs.
Effectively communicate product value propositions promoting the Lucas Milhaupt brand of brazing products.
Assist sales in developing technical support-based growth strategies.
Assist in development and maintenance of technical sales enablement tools.
Support Marketing Organization by participating in industry trade shows.
Failure analysis of parts submitted by customers.
Assist in on-going development of braze education curriculum.
Lead regional and customer on-site braze training seminars, demonstrate hands-on brazing expertise.
Assist in development of interns and less senior Engineering staff.
Project management and execution of activities related to new product development.
Author articles for trade publications and journals illustrating and promoting LM's products and services.
Maintain professional affiliation with appropriate societies and participate on approved committees.
Requirements:
Experience in HVAC installation and repair or OEM braze processes.
Intimate knowledge of brazing materials, brazing process, and related manufacturing processes.
Ability to effectively manage multiple projects and execution of activities.
Braze failure analysis.
Awareness of the commercial process as it relates to technical solution proposal and closure.
Exceptional communication skills with stakeholders at all levels.
Education and Experience:
Experience as a trainer/educator or experience in brazing.
Experience in HVAC repair and installation.
Experience in brazing HVAC/R sealed systems.
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