Technical Support Specialist for HVAC/R OEMs and Contractors
4 weeks ago
This position is responsible for providing technical support to our HVAC/R OEMs and distribution end customers with a focus on brazing/soldering HVAC/R sealed systems.
Ideal candidates will have experience at the installer repair level, experience brazing HVAC sealed systems, excellent communication skills, and be a motivated self-starter.
This is a full-time position that is expected to be on-site at Lucas Milhaupt's headquarters. Extensive travel is required to execute on-site, hands-on braze training. Training will be provided to the right candidate.
Duties Include:
- Responsible for brazing applications support in HVAC/R.
- Assist sales in sustaining high service relationships with customers and end users.
Key Responsibilities:
- Provide brazing application support to our HVAC/R sales team and customer base via email, phone, and in-person training.
- Schedule and execute on-site braze trainings to large groups of HVAC contractors/installers and to HVAC/R OEMs.
- Effectively communicate product value propositions promoting the Lucas Milhaupt brand of brazing products.
- Assist sales in developing technical support-based growth strategies.
Additional Responsibilities:
- Assist in development and maintenance of technical sales enablement tools.
- Support Marketing Organization by participating in industry trade shows.
- Failure analysis of parts submitted by customers.
- Assist in on-going development of braze education curriculum.
- Lead regional and customer on-site braze training seminars, demonstrate hands-on brazing expertise.
- Assist in development of interns and less senior Engineering staff.
- Project management and execution of activities related to new product development.
- Authors articles for trade publications and journals illustrating and promoting LM's products and services.
Requirements:
- Experience as a trainer/educator or experience in brazing.
- Experience in HVAC repair and installation.
- Experience in brazing HVAC/R sealed systems.
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