Technical Support Specialist for HVAC/R OEMs and Contractors

4 weeks ago


Cudahy, California, United States Lucas-Milhaupt Full time
Job Summary:

This position is responsible for providing technical support to our HVAC/R OEMs and distribution end customers with a focus on brazing/soldering HVAC/R sealed systems.

Ideal candidates will have experience at the installer repair level, experience brazing HVAC sealed systems, excellent communication skills, and be a motivated self-starter.

This is a full-time position that is expected to be on-site at Lucas Milhaupt's headquarters. Extensive travel is required to execute on-site, hands-on braze training. Training will be provided to the right candidate.

Duties Include:

  • Responsible for brazing applications support in HVAC/R.
  • Assist sales in sustaining high service relationships with customers and end users.

Key Responsibilities:

  • Provide brazing application support to our HVAC/R sales team and customer base via email, phone, and in-person training.
  • Schedule and execute on-site braze trainings to large groups of HVAC contractors/installers and to HVAC/R OEMs.
  • Effectively communicate product value propositions promoting the Lucas Milhaupt brand of brazing products.
  • Assist sales in developing technical support-based growth strategies.

Additional Responsibilities:

  • Assist in development and maintenance of technical sales enablement tools.
  • Support Marketing Organization by participating in industry trade shows.
  • Failure analysis of parts submitted by customers.
  • Assist in on-going development of braze education curriculum.
  • Lead regional and customer on-site braze training seminars, demonstrate hands-on brazing expertise.
  • Assist in development of interns and less senior Engineering staff.
  • Project management and execution of activities related to new product development.
  • Authors articles for trade publications and journals illustrating and promoting LM's products and services.

Requirements:

  • Experience as a trainer/educator or experience in brazing.
  • Experience in HVAC repair and installation.
  • Experience in brazing HVAC/R sealed systems.


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