Aviation Customer Service Supervisor

4 days ago


Portland, Maine, United States Unifi Full time
About This Position

We are looking for a highly skilled Customer Service Supervisor to join our team at Unifi. As a key member of our customer service team, you will be responsible for supervising employees to their assigned shifts, ensuring daily activities are performed safely and efficiently.

Key Responsibilities
  • Supervise and coordinate daily activities of employees to ensure safe and effective operations.
  • Monitor and enforce safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies, and safety procedures.
  • Responsible for shift management, including workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Enforce company policies and procedures, including disciplinary action, and promote Unifi policies on Equal Employment Opportunity, professional conduct, and investigate and respond to employee relations issues in a timely manner.
Requirements
  • Valid Driver's License
  • Ability to pass a pre-employment drug screen
  • Ability to pass up to a 10-year background check
  • Must be at least 18 years of age
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must complete SIDA training to obtain airport authority identification security
Preferred Qualifications
  • High School diploma or GED
  • Able to communicate information and instructions verbally and/or via radio equipment
  • Able to communicate effectively in a professional manner
  • Strong leadership qualities and ability to create a passionate and efficient workforce
  • Able to effectively resolve employee conflicts
Compensation and Benefits

The estimated salary for this position is $24.00 per hour, based on the location in Portland, Maine. Additionally, Unifi offers a range of benefits, including [insert benefits here].



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