Customer Service Associate

3 weeks ago


Portland, Maine, United States Enterprise Holdings Full time

Company Overview

Enterprise Mobility is a leading provider of car rental services, operating under the Enterprise, National, and Alamo brands. As a Customer Service Representative at our Portland Jetport location, you will be part of a dynamic team that delivers exceptional customer experiences.

Salary

This full-time position offers a competitive hourly rate between $19.00 and $29.00, with opportunities for commission bonuses and shift differential pay. Hours worked between 7:00 pm and 3:00 am include an additional 1.50/hour shift differential.

Job Description

We are seeking a friendly and efficient Customer Service Representative to provide superior transactions and offer company-approved services and products to customers. This role involves facilitating the rental process through verification and documentation of driver information, ensuring a timely and efficient experience.

Responsibilities:

  • Meet and greet customers in a professional manner
  • Provide excellent customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional assistance, including directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
  • Place outgoing calls for callback management and miscellaneous tasks as assigned
  • Assist in assessing the condition of rentals upon return
  • Notify Management of known customer or vehicle problems
  • Continuously build knowledge and skills through on-the-job training and development opportunities

Qualifications:

  • At least 18 years old
  • High School Diploma or equivalent required
  • 6 months of customer service experience
  • A valid US driver's license with no more than 2 moving violations or at-fault accidents within the past 3 years, and no drug or alcohol-related convictions within the past 5 years
  • Authorized to work in the United States without sponsorship

Benefits:

  • Paid Time Off
  • Employee Discounts
  • Retirement Savings Plan with match and annual profit-sharing contribution
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and Development


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