Customer Service Associate
3 weeks ago
Company Overview
Enterprise Mobility is a leading provider of car rental services, operating under the Enterprise, National, and Alamo brands. As a Customer Service Representative at our Portland Jetport location, you will be part of a dynamic team that delivers exceptional customer experiences.
Salary
This full-time position offers a competitive hourly rate between $19.00 and $29.00, with opportunities for commission bonuses and shift differential pay. Hours worked between 7:00 pm and 3:00 am include an additional 1.50/hour shift differential.
Job Description
We are seeking a friendly and efficient Customer Service Representative to provide superior transactions and offer company-approved services and products to customers. This role involves facilitating the rental process through verification and documentation of driver information, ensuring a timely and efficient experience.
Responsibilities:
- Meet and greet customers in a professional manner
- Provide excellent customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional assistance, including directions, maps, local area information, and service information
- Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
- Place outgoing calls for callback management and miscellaneous tasks as assigned
- Assist in assessing the condition of rentals upon return
- Notify Management of known customer or vehicle problems
- Continuously build knowledge and skills through on-the-job training and development opportunities
Qualifications:
- At least 18 years old
- High School Diploma or equivalent required
- 6 months of customer service experience
- A valid US driver's license with no more than 2 moving violations or at-fault accidents within the past 3 years, and no drug or alcohol-related convictions within the past 5 years
- Authorized to work in the United States without sponsorship
Benefits:
- Paid Time Off
- Employee Discounts
- Retirement Savings Plan with match and annual profit-sharing contribution
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and Development
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