Scheduling Center Coordinator

3 weeks ago


Dallas, Texas, United States Full Package Media Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Scheduling Center Specialist. As a key member of our operations team, you will be responsible for taking orders, booking shoots, and providing exceptional customer service to our clients.

Key Responsibilities
  • Take orders and book shoots for clients over the phone and through email.
  • Process edits requests, manage concerns, and respond to general inquiries.
  • Take ownership of issues and find resolutions.
  • Become highly knowledgeable of the products Full Package Media offers and apply that expertise to sell and up-sell products that meet customers' needs.
  • Deliver an outstanding experience to customers at all times.
  • Provide logistical assistance to photographers as needed.
  • Assist in automating processes and suggest improvements as areas of opportunity are identified.
Requirements
  • Ambition and a passion for delivering exceptional customer service.
  • A genuine interest in photography and videography and/or real estate.
  • Must be coachable and willing to follow systems and processes.
  • Must be able to bounce back from rejection and overcome objections.
  • Must be great with computers and have excellent communication skills.
  • Must be good at scheduling and logical planning.
  • Zendesk experience is a plus.
  • Have a great attitude and be a good vibes only type of person.
  • Always be punctual and well dressed.
  • Have a belief in good old-fashioned quality customer service.
  • Have reliable transportation and live in the Dallas/Ft. Worth Metroplex.
About Full Package Media

Full Package Media is a real estate media production company located in Addison, TX. We are the premier provider of high-quality photography, videography, 3D Tours, and more for realtors and businesses in the DFW Metroplex. We truly consider ourselves to be a part of our customers' team as we work together to win more listings, sell more homes, and enhance our customers' brand.

We have a strong team vibe and a positive work environment. If you're looking for a challenging and rewarding role where you can grow and develop your skills, we encourage you to apply.



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