Food Runner
4 weeks ago
Job Summary
We are seeking a highly motivated and detail-oriented Food Runner to join our team at Oaklawn Racing Casino Resort. As a Food Runner, you will be responsible for ensuring our guests have a high-quality dining experience by serving their food in a timely and accurate manner.
Key Responsibilities
- Provide excellent guest service by presenting a friendly and professional image at all times.
- Clean up spilled food, drink, and broken dishes, and remove empty bottles and trash.
- Carry food, dishes, trays, and silverware from kitchens and supply departments to serving counters.
- Carry trays from tables and booths with soiled dishes, glassware, and silverware to kitchen and dishwasher.
- Fulfill beverage and ice dispensers.
- Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays.
- Replenish supplies of food and equipment at steam tables and service bars.
- Scrape and stack dirty dishes, and carry dishes and other tableware to kitchens for cleaning.
- Stock all areas of the venue.
- Clean, reset, and maintain tables.
- Maintain all equipment.
- Assure F&B areas are maintained in accordance with company standards, as well as all applicable regulations.
- Remain up-to-date on property events and hours of operation.
- May be assigned to various venues throughout the property depending on business needs.
- Cooperate and communicate with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
- Makes efforts to keep informed of company information and communications by participating in department meetings, huddles, and reviewing property bulletin boards, digital signage, and company newsletter.
- Assist other team members and departments to contribute to the best overall performance of the department.
- Uphold a Four Diamond & Four-Star service model.
- Maintain an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests.
- Punctual attendance required.
- Ability to work required overtime.
- Excellent guest service and communication skills.
- Ability to read, write, and communicate effectively in English.
- Superior attention to detail and accuracy.
- Troubleshooting and problem-solving abilities.
- Ability to meet strict deadlines.
- Ability to multi-task and remain organized.
- Must be able to maintain strict confidentiality, discreetness, and tact at all times.
- Ability to deal effectively and interact well with team members and guests.
- Ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Ability to adjust quickly to changing conditions.
- Ability to seek guidance when unsure.
- Ability to work with interruptions and/or distractions.
- Other duties as assigned.
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