Rotational Food Runner

6 months ago

White Sulphur Springs, United States The Greenbrier Hotel Full time
Job Description
Position: Food Runner

Department: Food and Beverage

Primary Responsibilities:• Ensure all guests receive a Five Star Experience
• Embody and maintain the Brand DNA in all aspects of the dining experience
• Proactively approaches and acknowledges all guests in a friendly, warm and welcoming manner
• Escorts and offers chair assistance in the arrival and seating of the guest
• Serving and articulating all courses including a full knowledge of all offerings and preparation methods
• Assist in the departure of the guest including a genuine farewell and invite the guest back
• Completing all assigned side work to the standard operating procedure
• Taking food orders including a full articulate knowledge of all offerings and preparation methods
• Placing food orders into the Point of Sale System
• Efficient execution of food delivery to the guest table and maintenance of the overall guest experience

Secondary Responsibilities:• Provides a selection of bottled water service
• Menu Presentation
• Placing appropriate silverware
• Firing appropriate course
• Clearing of all courses
• Validates satisfaction throughout the meal
• Taking dessert orders including a full articulate knowledge of all offerings and preparation methods
• Make and serve coffee, tea, espresso, cappuccino, latte
• Assist in the departure of the guest including a genuine farewell and invite the guest back
• Assisting the dining team with all aspects of the service script
• Completing all assigned side work to the standard operating procedure
• Assisting the dining team with all aspects of the service script
• Maintain a high level of professionalism on the phone with callers and others entering the dining room in accordance with Greenbrier standards
• Maintain a cleanly and organized station
• Effective and conscientious use of materials and effective and efficient use of time.
• Is familiar with pertinent ABC laws
• Participate in all meetings as required - Pre-Shift, training sessions, etc.
• Ensure proper supplies are on hand at all times in order to effectively service the guest

Because of the fluctuating demands of the Hotel's operation, it may be necessary that each employee partner perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or directed.

Past Work Experience Requirements:• Busboy / Food Runner for at least two years, Four Star or Five Star dining experience preferred

Educational Requirements:• High School Diploma or G.E.D. preferred
• Successfully passed the menu test
• Successfully passed the practical service test

Communication Skills Requirements:• Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard
• Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations

Technical Requirements:• Point of Sale Terminal experience
• To be considered a qualified applicant one must successfully complete the following:
• Talent plus rating process
• Verbal and written menu test
• Practical service test

Required Supervision:• Assistant Manager / Sous Chef

Other Requirements:• Energetic with a strong ability to display enthusiasm, professionalism, passion and energy
• On-going certification and training will be part of the requirements

The selected candidate must be able to uphold the Greenbrier's Vision as well as demonstrate the 12 Greenbrier values of Safety, Honesty, Excellence, Respect, Empowerment, Pride, Teamwork, Loyalty, Commitment, Cleanliness, Responsibility and Fairness.

*Requirements are subject to change

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