Customer Service Representative

1 week ago


Austin, Texas, United States National Guard Employment Network Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Service Agent to join our team at National Guard Employment Network. As a Retail Service Agent, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Acknowledge customers and promptly address any inquiries or concerns
  • Prepare labels and documentation required for customers who want to send their international or domestic shipments
  • Assist customers who need to drop off or pick up their pre-labeled DHL shipment
  • Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required
Requirements
  • High School diploma or equivalent required
  • Able to repeatedly lift packages of up to 60lbs
  • Generally 1-3 years of experience in customer service
  • Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
  • Previous customer service experience preferred
  • Strong computer skills required
  • Exceptional ability to multi-task required
  • Ability to work independently
Benefits
  • Competitive Pay
  • Bonus/Incentive Programs
  • Retirement Savings - 401K with company match
  • myShares - Voluntary plan to buy discounted company shares
  • Medical, Dental, Vision, well-being programs
  • Tuition Reimbursement
  • Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
  • Paid Leave
  • Employee Discount Program
  • Employee Assistance & Work Life Program
  • Outstanding training opportunities


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