Senior Director of Software Engineering

2 days ago

Dallas, Texas, United States Salesforce Full time
About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

Job Details

Job Category: Software Engineering

Job Duties:

  1. Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.
  2. Manage a team of engineers to achieve objectives including the attainment of targets for resolution time and service levels.
  3. Find, hire, and retain the best technical talent.
  4. Be accountable for the success of direct reports, providing coaching, mentorship, and support to help them develop professionally as well as achieve their delivery goals.
  5. Build relationships with teams across the organization, including software engineering, SRE, infrastructure, and Customer Support.
  6. Serve as an ambassador for Customer Trust and drive accountability through influence.
  7. Manage highly visible, critical technical escalations and ensure prompt and complete resolution.
  8. Lead cross-functional efforts to solve for the root cause of technical issues.
  9. Inspire trust and confidence in Salesforce when communicating with customers.
  10. Guide the team in continuously improving as it grows, from maintaining a high bar for hiring, to restructuring as needed, to building and maintaining relationships with other teams across the company.
  11. Drive cross-departmental strategic initiatives identified in partnership with various stakeholders such as Technical Support, Software Engineering, and Infrastructure.
  12. Ensure clear organizational priorities which are aligned with departmental and company goals.
  13. Influence the Product and Engineering teams to continuously improve supportability and usability of Mulesoft product and platform.
  14. Build tools and frameworks to speed up issue resolution and improve MTTR metrics.

Minimum Requirements:

  • Master's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field OR
  • Bachelor's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of experience in the job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements:

  • Java
  • Apollo Kafka and Spark
  • SQL on Hadoop
  • Distributed Software Systems and Data platforms
  • AWS, Azure, and GCP
  • Linux platform Redhat
  • Automation
  • Hotfix patches
  • Build and manage global teams with the offshore delivery model knowledge
  • Customer escalation management

Any suitable combination of education, training and/or experience is acceptable.

Telecommuting is an option.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 21-6615.

Salesforce is an Equal Opportunity & Affirmative Action Employer.

#LI-DNI

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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