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Customer Service Representative

1 month ago

Anchorage, Alaska, United States Amanda Juliussen - State Farm Agent Full time
Job Title: ReceptionistJob SummaryAs a Receptionist at Amanda Juliussen State Farm Agency, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience. Your role will involve engaging with customers through various channels, providing friendly and efficient assistance with policy inquiries, updates, and claims, and utilizing digital tools and platforms to connect with a younger demographic.

Key Responsibilities
  • Deliver exceptional customer service through phone, email, and chat interactions.
  • Provide timely and accurate assistance with policy inquiries, updates, and claims.
  • Utilize digital tools and platforms to connect with customers and enhance their experience.
  • Collaborate with the team to ensure timely and effective issue resolution.
  • Proactively identify opportunities to enhance customer satisfaction.
Requirements
  • Excellent communication skills, both written and verbal.
  • Tech-savvy with a familiarity with digital communication tools.
  • Customer-oriented mindset with a strong desire to exceed expectations.
  • Ability to adapt to a fast-paced, evolving work environment.
  • Previous customer service experience is a plus, but not required.
Perks
  • Competitive base salary with performance-based incentives.
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Opportunities for professional development and career advancement.
  • Fun and inclusive work environment with team-building events.
  • Emphasis on work-life balance.
About UsAmanda Juliussen State Farm Agency is an equal opportunity employer and encourages applications from individuals of all backgrounds.