Cafe Operations Manager
4 days ago
COLECTIVO COFFEE ROASTERS is seeking a highly skilled Cafe Manager to lead our retail store and deliver exceptional customer experiences.
Key Responsibilities- Financial Performance
Drive positive financial results for the cafe, meeting or exceeding budget targets.
Culture and AccountabilityDevelop and maintain a culture of accountability and continuous improvement, adhering to Standard Operating Procedures (SOPs) and processes.
Team DevelopmentTrain and develop co-workers to ensure high levels of performance and job satisfaction.
Operational ExcellenceDelegate responsibilities using Colectivo's Cafe Functional Architecture Model, ensuring seamless cafe operations.
Customer ExperienceEnsure the cafe's coffee, food, and administrative functions provide a remarkable customer experience, aligning with Colectivo's Mission and Values.
Strategic PlanningDevelop and maintain a positive and lively tone, inviting and encouraging to customers and co-workers.
Long-term PlanningResponsible for long-term, strategic planning of the cafe, driving growth and success.
Requirements- Education and Qualifications
College degree in a business-related field and/or a minimum of three years work experience in a management or supervisory position.
Technical SkillsProficient skill level for POS and computer programs, with knowledge of basic mathematics for business usage.
Availability and FlexibilityAvailability and flexibility for a schedule that includes evenings, weekends, and holidays.
Physical DemandsAbility to stand for extended periods, reach, bend, and lift a minimum of 50lbs.
Communication and TransportationAbility to see, read, and write in English, with reliable transportation to and from work.
Work ScheduleMinimum of 40 hours/week.
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