Cafe Operations Manager

4 days ago


Milwaukee, Wisconsin, United States COLECTIVO COFFEE ROASTERS Full time
Job Overview

COLECTIVO COFFEE ROASTERS is seeking a highly skilled Cafe Manager to lead our retail store and deliver exceptional customer experiences.

Key Responsibilities
  • Financial Performance

Drive positive financial results for the cafe, meeting or exceeding budget targets.

Culture and Accountability

Develop and maintain a culture of accountability and continuous improvement, adhering to Standard Operating Procedures (SOPs) and processes.

Team Development

Train and develop co-workers to ensure high levels of performance and job satisfaction.

Operational Excellence

Delegate responsibilities using Colectivo's Cafe Functional Architecture Model, ensuring seamless cafe operations.

Customer Experience

Ensure the cafe's coffee, food, and administrative functions provide a remarkable customer experience, aligning with Colectivo's Mission and Values.

Strategic Planning

Develop and maintain a positive and lively tone, inviting and encouraging to customers and co-workers.

Long-term Planning

Responsible for long-term, strategic planning of the cafe, driving growth and success.

Requirements
  • Education and Qualifications

College degree in a business-related field and/or a minimum of three years work experience in a management or supervisory position.

Technical Skills

Proficient skill level for POS and computer programs, with knowledge of basic mathematics for business usage.

Availability and Flexibility

Availability and flexibility for a schedule that includes evenings, weekends, and holidays.

Physical Demands

Ability to stand for extended periods, reach, bend, and lift a minimum of 50lbs.

Communication and Transportation

Ability to see, read, and write in English, with reliable transportation to and from work.

Work Schedule

Minimum of 40 hours/week.



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