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Restaurant Host

2 months ago

Milwaukee, Wisconsin, United States Cafe Benelux Full time
About the Role

Cafe Benelux is seeking a highly skilled and enthusiastic Host to join our team. As a Host, you will be the first point of contact for our guests, setting the tone for their entire dining experience.

Key Responsibilities
  • Food and Beverage Quality Assurance: Ensure that our food and beverages meet the highest standards of quality and presentation.
  • Menu Knowledge: Be familiar with our menu offerings and be able to make recommendations to guests.
  • Rotation Seating: Manage the seating of guests in a way that maximizes efficiency and minimizes wait times.
  • Welcoming: Greet guests warmly and make them feel welcome in our cafe.
  • Aware of Events and Specials: Stay up-to-date on upcoming events and specials, and be able to communicate this information to guests.
  • Friendly and Attentive Customer Service: Provide exceptional customer service to all guests, responding to their needs and concerns in a timely and professional manner.
  • Responsible Cash Handling: Handle cash and credit transactions accurately and efficiently.
  • Service Speed: Work efficiently to ensure that guests receive their food and beverages in a timely manner.
  • Maintain a Neat and Organized Front-of-House Environment: Keep the front-of-house area clean and organized, including the host stand, tables, and restrooms.
  • Assist with Opening/Closing Tasks and Side Work as Needed: Assist with opening and closing tasks, such as setting up and cleaning the cafe, and perform side work as needed.
Qualifications
  • Team Player: Be able to work effectively as part of a team to achieve common goals.
  • Team Communication: Be able to communicate effectively with team members to ensure seamless service.
  • Performs Assigned Tasks: Be able to perform assigned tasks to a high standard.
  • Continuous Development of Food and Beverage Product Knowledge: Stay up-to-date on our menu offerings and be able to make recommendations to guests.
  • Customer Service Skills: Provide exceptional customer service to all guests.
  • Ability to Maintain Professionalism at All Times: Maintain a professional demeanor at all times, even in challenging situations.
  • Ability to Communicate Clearly: Be able to communicate clearly and effectively with guests and team members.
  • Ability to Work Well with Others: Be able to work effectively with others to achieve common goals.
  • Ability to Multi-Task: Be able to handle multiple tasks simultaneously, prioritizing tasks as needed.
Physical Demands

The Host will regularly stand for long periods of time, bend, stoop, turn, lift, talk, walk, walk on uneven ground, carry and lift up to fifty (50) pounds. Team lift is required for anything over twenty-five (25) pounds or any awkward lifting.