ITAC Solutions Desktop Support Specialist Lead

7 days ago


Birmingham, Alabama, United States ITAC Solutions Full time

**About the Company:**

ITAC Solutions is a dynamic organization committed to providing top-notch IT services.

Location: Birmingham, AL

Estimated Salary: $80,000 - $110,000 per year, depending on experience

About the Job:

We are seeking an experienced Desktop Support Specialist Lead to join our team. As a key member of our technology department, you will be responsible for leading technical projects, serving as a liaison between users and the technology team, and resolving complex technical issues.

Key Responsibilities:

  • Assist users with hardware and software issues, both in-person and remotely
  • Work closely with users on application projects and provide recommendations for future applications
  • Troubleshoot and resolve technical issues, documenting resolutions for future reference
  • Perform hardware and software installations and configurations
  • Serve as a liaison between users and the technology department
  • Coordinate with other technology groups as needed
  • Communicate with users regarding their connectivity requirements throughout the job lifecycle
  • Order internet connections from service providers
  • Configure routers, switches, and access points for office connectivity
  • Troubleshoot connectivity issues for outer offices
  • Provide recommendations on company application purchases

Requirements:

  • Bachelor's degree in MIS or equivalent required
  • 3+ years' experience in hands-on desktop and network support, with expertise in Microsoft Windows environments
  • Ability to lead teams on technical projects and troubleshoot complex issues
  • Experience in the industrial or construction industry preferred
  • Advanced knowledge of Windows and Microsoft Office required
  • Experience with iPads and iPhones
  • Ability to work productively, maximize efficiency, and meet challenging work goals
  • Professionalism in end-user communication and ticket resolution
  • A+, Net+, and CCNA Certifications preferred

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