Customer Success Manager

7 days ago


Chicago, Illinois, United States Batch Freight Full time
Job Overview

Batch Freight is seeking a skilled Customer Success Manager to drive customer satisfaction and retention. As the primary point of contact, you will ensure exceptional service and value from our logistics solutions.

Key Responsibilities
  • Act as the main liaison between Batch Freight and our customers, fostering strong relationships and understanding customer needs.
  • Onboard new clients and provide training on our logistics solutions, ensuring seamless integration.
  • Monitor customer satisfaction and proactively address concerns or issues, maintaining accurate records of customer interactions and transactions.
  • Identify opportunities for upselling additional services to existing clients, collaborating with sales and operations teams to enhance customer experience.
  • Gather feedback from customers to improve products and services, driving continuous improvement.
Requirements
  • Proven experience in customer success, account management, or a similar role, with a strong understanding of logistics and transportation industry.
  • Excellent communication and interpersonal skills, with the ability to manage multiple client accounts effectively.
  • Proficient in CRM software and Microsoft Office Suite, with problem-solving skills and a customer-oriented mindset.
  • Bachelor's degree in business, logistics, or a related field preferred.


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