Claims and Technical Services Coordinator

2 weeks ago

Solon, Ohio, United States Tarkett Full time
Job Title: Claims and Technical Services Coordinator

The Commercial Claims Coordinator is a key role within our organization, responsible for ensuring effective coordination between the Company and its customers. This position reports directly to the Sr. Claims Manager and is responsible for maintaining positive business relationships, both internally and externally, to promote company goals.

Responsibilities:
  • Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge.
  • Maintain small to medium accounts with low to medium complexity.
  • Process all customer orders received by EDI, telephone, fax, email and mail through order entry system (SAP) efficiently and error free.
  • Pull reports from the CRM and SAP Systems and share to a variety of internal and external customers including distributors, sales and business management.
  • Review delivery due list for all customer orders in all plants to align with delivery requests.
  • Collaborate with cross-functional team members.
  • Answer customer inquiries via fax, phone, email and mail.
  • Check stock and provide availability dates to customers.
  • Provide freight quotes once processed through the Logistics Department.
  • Ship samples as required by customers for product specials.
  • Locate out-of-stock material for customers, when required, from other distributors.
  • Other duties as assigned.
Requirements:
  • High school diploma required, AA or BA degree, preferred.
  • Minimum of three years of customer contact experience.
  • Working knowledge of computers / AS400 and SAP system, as well as CRM and Microsoft Office platform (Word, Excel, and PowerPoint).
  • Proven, accurate data entry skills.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Ability to work effectively with cross-functional departments with a positive attitude.
  • Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.
  • Ability to portray a positive image when dealing with difficult customer claims.
  • Ability to manage multiple accounts/tasks at any given time.
  • Excellent attention to detail with strong organizational and time management skills.
What We Offer:
  • A commitment that Safety is #1.
  • Competitive benefits, pay, and retirement plan options.
  • Career growth, stability, and flexible work arrangements.
About Us:

Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. We offer a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. We serve customers in more than 100 countries across the globe.

We are committed to change the game with circular economy and to reducing our carbon footprint. We have implemented an eco-innovation strategy based on Cradle to Cradle principles, fully aligned with our Tarkett Human-Conscious Design approach.

Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT). www.tarkett-group.com

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.

  • Customer Service Representative

    2 weeks ago

    Solon, Ohio, United States Tarkett S.A. Full time

    Job SummaryWe are seeking a highly skilled Claims and Technical Services Coordinator to join our team at Tarkett S.A. This role involves resolving customer inquiries, providing product information, and processing orders with a focus on technical and claims-related matters.Key ResponsibilitiesRespond to customer inquiries regarding order status, product...

  • Technical Service Specialist

    2 months ago

    Solon, Ohio, United States Vincent Lighting Systems Full time

    Field Support TechnicianThe position of a Field Support Technician is crucial in delivering technical support to project and sales teams, along with customers of Vincent Lighting Systems. This role encompasses the testing and activation of control systems, bench repairs of electrical and electronic devices, on-site service, training, and maintenance of...

  • Electrical Systems Designer

    20 hours ago

    Solon, Ohio, United States Integrity Technical Services, Inc. Full time

    Electrical Engineer - Automation SystemsWe are seeking an Electrical Engineer to join our team at Integrity Technical Services, Inc. in Solon, OH. As an Electrical Engineer, you will be responsible for designing and developing automation systems and equipment, as well as programming PLCs and creating technical specifications.Key Responsibilities:Design and...

  • Electrical Systems Designer

    4 weeks ago

    Solon, Ohio, United States Integrity Technical Services, Inc. Full time

    Electrical Engineer - Automation SystemsWe are seeking an Electrical Engineer to join our team at Integrity Technical Services, Inc. in Solon, OH. As an Electrical Engineer, you will be responsible for designing and developing automation systems and equipment, as well as programming PLCs and creating technical specifications.Key Responsibilities:Design and...

  • Electrical Systems Designer

    3 weeks ago

    Solon, Ohio, United States Integrity Technical Services, Inc. Full time

    Electrical Engineer OpportunityWe are seeking an Electrical Engineer to join our team at Integrity Technical Services, Inc. in Solon, OH. As an Electrical Engineer, you will be responsible for designing and developing automation systems and equipment, as well as programming PLCs and creating technical specifications.Key Responsibilities:Design and develop...

  • Electrical Machine Technician

    2 weeks ago

    Solon, Ohio, United States Integrity Technical Services Full time

    Electrical Machine Wirer Job DescriptionWe are seeking an experienced Electrical Machine Wirer to join our team at Integrity Technical Services. As an Electrical Machine Wirer, you will be responsible for assembling and wiring electrical and mechanical equipment for automated industrial machinery.Key Responsibilities:Assemble and wire electrical and...

  • Electrical Machine Wirer

    1 day ago

    Solon, Ohio, United States Integrity Technical Services, Inc. Full time

    Electrical Machine Wirer / Machine BuilderWe are seeking an experienced Electrical Machine Wirer to join our team at Integrity Technical Services, Inc. in Solon, OH. As an Electrical Machine Wirer, you will be responsible for assembling and wiring electrical and mechanical equipment, as well as reading and interpreting mechanical and electrical prints and...

  • Electrical Machine Wirer

    4 weeks ago

    Solon, Ohio, United States Integrity Technical Services, Inc. Full time

    Electrical Machine Wirer Job DescriptionWe are seeking an experienced Electrical Machine Wirer to join our team at Integrity Technical Services, Inc. in Solon, OH. As an Electrical Machine Wirer, you will be responsible for assembling and wiring electrical and mechanical equipment, including automated industrial machinery.Key Responsibilities:Assemble and...

  • Traveling Service Technician

    2 weeks ago

    Solon, Ohio, United States Professional Placement Services Full time

    Job Title: Traveling Service TechnicianWe are seeking a highly skilled Traveling Service Technician to join our team at Professional Placement Services. As a Traveling Service Technician, you will be responsible for providing technical support and maintenance services to our clients across the US and Canada.Key Responsibilities:Respond to customer...

  • Clinical Coordinator

    3 weeks ago

    Solon, Ohio, United States Apex Dermatology and Skin Surgery Center Full time

    Job Title: Clinical CoordinatorApex Dermatology & Skin Surgery Center is seeking a highly organized and detail-oriented Clinical Coordinator to join our team. As a Clinical Coordinator, you will play a vital role in maintaining the daily clinical flow of our practice and ensuring the smooth operation of our clinical staff.Key Responsibilities:Coordinate...

  • Plastics Product Development Engineer

    3 weeks ago

    Solon, Ohio, United States ConsultNet Technology Services and Solutions Full time

    Plastics Engineer Job DescriptionWe are seeking a skilled Plastics Engineer to join our team at ConsultNet Technology Services and Solutions. As a Plastics Engineer, you will be responsible for managing the full lifecycle of projects involving custom molded parts and tooling, from initial design and engineering to project management and final approval.Main...

  • Plastics Product Development Engineer

    3 weeks ago

    Solon, Ohio, United States ConsultNet Technology Services and Solutions Full time

    Job Title: Plastics Product Development EngineerWe are seeking a skilled Plastics Product Development Engineer to join our team at ConsultNet Technology Services and Solutions. As a key member of our team, you will be responsible for managing the full lifecycle of projects involving custom molded parts and tooling, from initial design and engineering to...

  • Plastics Product Development Engineer

    3 weeks ago

    Solon, Ohio, United States ConsultNet Technology Services and Solutions Full time

    Plastics Engineer Job DescriptionWe are seeking a skilled Plastics Engineer to join our team at ConsultNet Technology Services and Solutions. As a Plastics Engineer, you will be responsible for managing the full lifecycle of projects involving custom molded parts and tooling, from initial design and engineering to project management and final approval.Main...

  • Logistics Coordinator

    8 hours ago

    Solon, Ohio, United States Vincent Lighting Systems Full time

    Job Title: Shipping and Receiving SpecialistA challenging and rewarding full-time position is available for a Shipping and Receiving Specialist in our Cleveland office. As a key member of our team, you will be responsible for ensuring the smooth flow of goods and materials into and out of our facility.Key Responsibilities:Manage all inbound and outbound...

  • Technical Packaging Specialist

    4 weeks ago

    Solon, Ohio, United States Frontall USA LLC Full time

    Job SummaryFrontall USA LLC is seeking a skilled Technical Packaging Specialist to join our team. As a key member of our production team, you will be responsible for operating and maintaining packaging equipment to ensure high-quality retail packages meet specifications and schedules.Key ResponsibilitiesProduction Operations: Review and follow product...

  • Logistics Coordinator

    23 hours ago

    Solon, Ohio, United States Vincent Lighting Systems Full time

    Job Title: Shipping and Receiving SpecialistA full-time position responsible for all inbound & outbound shipments in our Cleveland office.This role is also responsible for the accurate picking and packing of product orders, as well as the management of sellable inventory.Key Responsibilities:Manage all inbound & outbound shipments in the Cleveland office for...

  • Customer Service Representative

    2 weeks ago

    Solon, Ohio, United States Vincent Lighting Systems Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Vincent Lighting Systems. As a key member of our operations team, you will be responsible for ensuring the smooth flow of goods and information within our Cleveland office.Key ResponsibilitiesManage all inbound and outbound shipments,...

  • Technical Support Automation Specialist

    4 weeks ago

    Solon, Ohio, United States GED Integrated Solutions Full time

    Job SummaryWe are seeking a highly skilled Automation Technical Support Representative to join our Customer Service department. As a key member of our team, you will provide exceptional mechanical and electrical troubleshooting services to our manufacturing customers.Key ResponsibilitiesRespond to customer maintenance and service calls promptly and...

  • Conference Services Coordinator

    3 weeks ago

    Solon, Ohio, United States Compass Group Careers Full time

    Job SummaryAs a Conference Services Attendant with Compass Group Careers, you will play a vital role in ensuring the smooth operation of our meeting rooms and public areas. Your attention to detail and excellent communication skills will make a significant impact on our clients' experiences.Key ResponsibilitiesMaintain the highest level of professional...

  • Electrical Engineer

    3 weeks ago

    Solon, Ohio, United States Nestle Operational Services Worldwide SA Full time

    Job SummaryServe as a key member of the site operations team, coordinating electrical and automation engineering programs for site operations and NDC CAPEX projects. Responsible for ensuring site electrical safety programs are in place and effective.Primary ResponsibilitiesProvide technical support for the operation, safety, installation, and maintenance of...