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Service Operations Manager

2 months ago

Wilson, North Carolina, United States Hills Machinery - RJV Equipment Full time
Job Summary

We are seeking a highly skilled Service Manager to join our team at Hills Machinery - RJV Equipment. The successful candidate will be responsible for providing exceptional scheduling, communication, and support for our service department.

Key Responsibilities
  • Scheduling and Dispatching
    • Coordinate and schedule service requests, quotes, and installations.
    • Dispatch service technicians to ensure timely completion of customer orders.
  • Customer Communication
    • Respond to customer inquiries and provide updates on service status.
    • Confirm scheduling and work details with customers.
  • Service Operations
    • Track progress and ensure timely completion of service orders.
    • Manage and maintain accurate records of customer interactions and service history.
  • Problem Solving and Reporting
    • Analyze customer problems and prepare reports as requested.
    • Identify and implement process improvements to enhance service delivery.
Requirements and Qualifications
  • Education and Experience
    • High school diploma or equivalent required; college or trade school preferred.
  • Skills and Abilities
    • Strong written and verbal communication skills.
    • Excellent problem-solving skills and attention to detail.
    • Ability to work effectively under pressure and meet deadlines.
    • Proficient in computer software and technology.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and organized individual with a passion for delivering exceptional customer service, please submit your application.