Customer Experience Ambassador

4 weeks ago


La Grange Park, Illinois, United States YMCA of Metropolitan Chicago Full time

Community Concierge Role

The YMCA of Metropolitan Chicago is seeking a highly skilled Community Concierge to join our team. As a Community Concierge, you will serve as the face of the Y, providing exceptional customer service and creating a welcoming environment for our members and guests.

Key Responsibilities:

  • Greet and engage with community members, making them feel welcome and supported
  • Manage customer transactions and provide solutions to their needs
  • Support facility operations by partnering with local Community Hub leadership to maintain clean and safe spaces
  • Anticipate and meet the needs of our members and guests, providing an exceptional customer experience
  • Maintain inventory of supplies and order new stock as needed
  • Ensure front desk operations run smoothly and efficiently
  • Conduct hub tours and sell memberships to prospective customers

Requirements:

  • At least 18 years of age
  • Earned high school diploma or GED
  • Ability to work flexible hours, weekends, and/or holidays as needed
  • Top-notch verbal, written, and interpersonal communication skills
  • Bilingual, English/Spanish highly preferred

Child Abuse Prevention:

  • Report any items that may pose a health or safety hazard to staff, members, or guests to your supervisor
  • Follow all policies and procedures related to keeping children safe in our facilities and programs
  • Report any suspicious behavior or policy violations to your supervisor
  • Complete all child abuse prevention training as required


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