Account Supervisor II

2 weeks ago

Warrensburg, United States U.S. Xpress Full time

Why Choose U.S. Xpress?

At U.S. Xpress, we prioritize the right role, the right tools, and the right people. From day one, we invest in our talent by offering personal and professional development opportunities that align with your interests, enabling you to build a fulfilling career. Our comprehensive benefits package includes:

  • Medical, Dental, and Vision Coverage
  • Basic and Supplemental Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Company-Paid Holidays
  • Paid Time Off
  • 401(k) with Employer Matching Contributions
  • Employee Stock Purchase Plan
  • Paid Parental Leave
  • Short-Term Incentive Program
  • Employee Assistance Program
  • Pet Insurance

Position Responsibilities:

As an Account Supervisor II, you will:

  • Proactively promote safety metrics and key performance indicators related to service pickup, deadhead percentages, and weekly assignments.
  • Oversee driver performance to ensure a balance between business objectives and driver needs.
  • Utilize High Performance Coaching techniques to guide drivers on performance and behavioral expectations.
  • Maintain the highest level of service for U.S. Xpress customers through effective relationship management and proactive communication.
  • Maximize profitability and revenue through optimal equipment utilization.
  • Foster win/win scenarios that enhance both driver and customer satisfaction.
  • Employ effective communication strategies to address sensitive issues and resolve driver disputes.
  • Plan driver loads based on availability and ensure timely service delivery.
  • Coordinate with drivers regarding physicals, random drug screenings, and CDL renewal deadlines.
  • Utilize systems such as AS400 and XPM to enhance departmental productivity.
  • Collaborate with operational and support departments on various tasks.
  • Perform yard duties as assigned.
  • Work proactively to assist others in achieving organizational goals.
  • Build credibility and trust among managed employees through timely feedback and positive reinforcement.

Qualifications:

Education:
High school diploma or equivalent is required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience:
A minimum of 3 years in operations, including customer service, fleet management, or load planning is preferred. Experience in transportation, logistics, or supervisory roles is a plus.

Skills & Abilities:

  • Adept at assessing organizational dynamics and managing change.
  • Efficient and quick in problem-solving, with the ability to test solutions and iterate rapidly.
  • Proactive and pragmatic in addressing challenges.
  • Effective communicator across various mediums.
  • Comprehensive knowledge of DOT regulations affecting daily operations is preferred.

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