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Account Supervisor II

2 months ago

Warrensburg, United States U.S. Xpress Full time

Why Choose U.S. Xpress?

At U.S. Xpress, we prioritize our workforce by providing the right tools, the right environment, and the right opportunities for growth. From day one, we invest in your professional journey with resources that align with your aspirations, ensuring you build a fulfilling career. Our comprehensive benefits package includes:

  • Medical, Dental, and Vision Coverage
  • Life Insurance Options
  • Accidental Death and Dismemberment Insurance
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Company-Paid Holidays
  • Generous Paid Time Off
  • 401k with Employer Matching
  • Employee Stock Purchase Program
  • Paid Parental Leave
  • Short-Term Incentive Programs
  • Employee Assistance Programs
  • Pet Insurance

Key Responsibilities:

As an Account Supervisor II, you will:

  • Actively promote safety metrics and key performance indicators related to service efficiency and driver assignments.
  • Oversee driver performance to ensure a balance between operational needs and driver satisfaction.
  • Employ High Performance Coaching techniques to guide drivers on performance expectations.
  • Maintain exceptional service standards for U.S. Xpress customers through effective communication and relationship management.
  • Enhance company profitability by optimizing equipment utilization.
  • Foster scenarios that promote both driver and customer satisfaction.
  • Utilize strong communication skills to navigate sensitive issues and resolve disputes.
  • Plan driver loads based on availability to ensure timely service delivery.
  • Coordinate with drivers regarding physicals, drug screenings, and CDL renewals.
  • Utilize systems such as AS400 and XPM to enhance departmental productivity.
  • Collaborate with various operational and support departments on assigned tasks.
  • Perform yard duties as required.
  • Work proactively to assist colleagues in achieving organizational goals.
  • Build trust and credibility with team members through constructive feedback and recognition.

Qualifications:

Education:
High school diploma or equivalent is required. Equivalent experience is defined as one year of professional experience for each year of college requested.

Experience:
A minimum of 3 years in operations, including customer service, fleet management, or load planning is preferred. Experience in transportation, logistics, or supervisory roles is a plus.

Skills & Abilities:

  • Strong ability to assess organizational dynamics and manage change effectively.
  • Efficient and quick problem solver, able to learn and adapt rapidly.
  • Proactive approach to problem-solving.
  • Effective communication skills across various platforms.
  • Comprehensive understanding of DOT regulations affecting daily operations is preferred.