Global Logistics Coordinator

1 day ago

Garden City, Michigan, United States C.H Robinson Careers Full time
Gateway Agent Job Description

C.H. Robinson is seeking a skilled professional to manage international shipments, from initial documentation preparation through to final delivery. As a Gateway Agent, you will collaborate closely with internal offices, airlines, and terminal warehouses daily, ensuring operational excellence and compliance with shipment documentation.

Key Responsibilities:
  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
  • Initiate, prepare, process, and assemble all required documentation for air shipments.
  • Process and distribute documentation accurately and timely to carriers, customers, and agents.
  • Utilize industry knowledge and critical thinking to solve challenges internally and externally.
  • Coordinate shipment tasks, including Shipper's Letter of Instruction (SLI) submission, bills of lading, updates, pre-alerts, tracking, invoicing, etc.
  • Manage shipment data in Navisphere, maintaining data accuracy.
  • Consolidate master records to maintain high data integrity, ensuring accuracy in routing and adherence to INCOterms.
  • Communicate effectively with internal teams, overseas offices, agents, customers, and vendors.
  • Foster positive working relationships among team members.
  • Ensure compliance with C.H. Robinson, local, and global laws, regulations, and procedures.
Requirements:
  • High school diploma or GED.
  • Minimum 1-3 years of Global Forwarding experience.
  • Proficient in Microsoft Office Suite of programs.
Preferred Qualifications:
  • Associate or bachelor's degree from an accredited college or university in a related field.
  • 2-4 years of airfreight, gateway or air shipment consolidations experience.
  • Excellent communication, prioritization, and multi-tasking skills.
  • Excellent customer service skills and follow up to be utilized with customers and the network.
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
  • High level of attention to detail.
  • Ability to work in a fast-paced and deadline-driven office environment.
  • Values a diverse and inclusive work environment.
Benefits:
  • Competitive compensation package.
  • Comprehensive benefits, including medical, dental, and vision insurance.
  • 401(k) plan with company matching.
  • Employee Stock Purchase Plan.
  • Flexible work arrangements, including remote work options.
  • Professional development opportunities.

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