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Customer Service Representative
1 month ago
Stokes Honda Cars of Beaufort is seeking a highly skilled and customer-focused Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.
Key Responsibilities- Meet and greet clients entering the business and receive incoming phone calls in a prompt and professional manner.
- Work closely with dealership management and accounting staff to ensure seamless communication and efficient operations.
- Process cash, check, and credit card payments from customers and record the amount received.
- Make change accurately and issue receipts to customers.
- Post transactions to accounting internals and stock inventory.
- Process daily internal transactions.
- Guarantee all checks in accordance with company policy.
- Answer phones and direct consumers to the proper department and follow up in a timely manner.
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
- Follow all company safety policies and procedures.
- Promptly and efficiently answer multi-line switchboard and transfer calls.
- Check with management at the end of each shift to ensure all tasks are completed.
- Filing (car deal files, hard copies).
- Perform any other special duties as requested by dealer and other managers.
- High school diploma or equivalent.
- Ability to read and comprehend instructions and information.
- Excellent oral communication skills.
- Professional personal appearance.
- Ability to communicate customers' interests, needs, and requests to management and sales personnel.
- Able to work a flexible schedule.
Monday-Friday: 5:00 pm to close
Wednesday: 10:30 am to close
Saturday: 9:00 am to close