Casino Service Representative

1 month ago


Golden, Colorado, United States Caesars Entertainment Full time
Job Title: Casino Cage Representative

At Caesars Entertainment, we are seeking a highly skilled and customer-focused Casino Cage Representative to join our team. As a key member of our casino operations, you will be responsible for providing exceptional service to our premium slot players and ensuring a seamless experience in our high roller slot area.

Key Responsibilities:
  • Provide Exceptional Service: Maintain a pleasant, friendly, and welcoming attitude at all times, ensuring a positive experience for our guests.
  • Stay Informed: Have complete knowledge of all special events and promotional activities to provide guests with the best possible experience.
  • Recruit and Retain: Telemarketing to recruit premium slot and table game customers into our VIP Island Gold program.
  • Comp and Promotions: Provide comps to players for Food and Beverage outlets and bar amenities, ensuring they feel valued and appreciated.
  • Support and Assist: Assist guests with immediate service needs, such as special events, escort service, promotions, and assisting Casino Host with guest needs.
  • Player Club Management: Make and issue update Island Total Rewards player club cards, ensuring accurate and timely service.
  • Guest Safety and Security: Ensure the safety and security of all guests and employees, maintaining a secure and respectful environment.
  • Additional Duties: Perform other duties as assigned, ensuring flexibility and adaptability in a fast-paced environment.
Requirements:
  • Education: High school diploma or GED equivalent.
  • Experience: One to two years of experience in customer service or clerical training, with a casino and/or banking background being highly desirable.
  • Licenses and Certifications: Valid gaming license by the state of Colorado and Alcohol Beverage Control Card.
Physical Demands and Work Environment:
  • Walking and Standing: 95% of the time.
  • Bending and Sitting: 5% of the time.


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