Strategic Business Leader
4 weeks ago
At SpringHill Suites by Marriott Richmond North/Glen Allen, we are seeking a highly skilled and experienced Hotel Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.
Key Responsibilities:
- Develop and implement revenue-generating strategies in collaboration with the Sales and Marketing team.
- Oversee the short and long-term profitability of the hotel, delivering value through strong financial management.
- Ensure positive, personalized guest experiences by utilizing guest feedback to improve service delivery.
- Communicate and operationalize property goals and priorities to associates, hotel management company, and guests.
- Analyze operations to evaluate performance and implement changes to improve efficiency and guest satisfaction.
- Attract and select talent, coach and develop teams, and engage and align people to action.
- Manage the flow of labor between departments and create an environment of engagement.
- Build strong rapport with the hotel management company through proactive and ongoing communication.
Requirements:
- Associate or Bachelor's Degree in Business, Hospitality, or a related field preferred.
- Computer skills required, including the ability to communicate effectively through email and manipulate information from spreadsheets and databases.
- Experience with hotel information systems required.
- At least five years of General Manager experience in full-service hotels of similar size and caliber preferred.
- Previous experience with hotel operating systems and standards is a plus.
- Proven ability to identify revenue enhancement opportunities and sound fiscal management practices.
- Excellent communication and leadership skills, with the ability to motivate workforce at all levels.
- Good understanding of the English language and good communication skills, both written and verbal.
Working Conditions:
- Exert physical effort in lifting/transporting at least 50 pounds.
- Push/pull carts and other equipment up to 150 pounds.
- Endure various physical movements throughout the work areas.
- Stand and exert well-paced mobility for up to 8-hours in length.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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