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Fitness Experience Coordinator

2 months ago

North Adams, Massachusetts, United States Planet Fitness Full time
{"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're passionate about creating a positive member experience. As a Member Services Representative, you'll play a key role in delivering exceptional customer service to our members, prospective members, and guests. Your primary responsibility will be to create a welcoming atmosphere and provide a superior level of service to ensure a positive experience for everyone who walks through our doors.", "Responsibilities": "
  • Provide exceptional customer service to members, prospective members, and guests, responding to their needs and concerns in a timely and professional manner.
  • Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Facilitate updates to member accounts and respond to member questions and concerns.
  • Maintain the neatness and cleanliness of the club, ensuring a safe and welcoming environment for all.
", "Qualifications": "
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
", "Physical Demands": "
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
", "About Us": "At Planet Fitness, we're committed to enhancing people's lives with an affordable, high-quality fitness experience. We're a team of inspiring, motivated, and fun-loving individuals who are passionate about creating a Judgement Free Zone where everyone feels welcome and supported. If you're looking for a place where you can make a difference in a customer's life, we invite you to join our team and be a part of something special.", "How to Apply": "To find your perfect fit, search for a club opportunity near you and submit your application.", "Disclaimer": "Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law."}