Member Service Associate
7 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Associate. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.
Key Responsibilities
- Provide member service by acknowledging members, identifying their needs, and assisting with purchasing decisions.
- Process member purchases, assist with payments, and utilize cash registers to complete transactions.
- Maintain a clean and organized store environment, including sweeping and cleaning the parking lot, and ensuring carts are available and in good condition.
- Assist members with their club pick-up orders, including contacting members to notify them of delayed pickup times and offering alternative product options.
- Resolve member issues and concerns in a professional and courteous manner.
Requirements
- High school diploma or equivalent required.
- Previous retail or customer service experience preferred.
- Ability to work in a fast-paced environment and provide exceptional customer service.
- Ability to stand for long periods of time and lift up to 25 pounds.
What We Offer
- Competitive hourly wage and performance-based bonus awards.
- Opportunities for career advancement and professional growth.
- A comprehensive benefits package, including medical, vision, and dental coverage.
- A supportive and inclusive work environment.
About Sam's Club
Sam's Club is a membership-based warehouse club that offers a wide range of products and services to our members. We are committed to providing exceptional customer service and creating a positive shopping experience for our members.
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