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Strategic Technical Onboarding Manager

2 months ago

Virginia Beach, Virginia, United States VirtualVocations Full time

VirtualVocations is seeking a highly skilled Team Lead, Strategic Technical Onboarding to oversee the onboarding process for our clients. The ideal candidate will have a strong background in technical onboarding and experience leading teams to meet deadlines. Key Responsibilities:

* Assist the manager in overseeing the onboarding process and ensure that all processes are followed
* Provide data-driven recommendations for systems and process improvements and track performance metrics
* Lead internal and external meetings surrounding specialized accounts and manage urgent technical issues

Required Qualifications:

* Associate's degree or equivalent experience
* 2+ years of experience in a technical and/or customer service-based role
* Experience collaborating with a team to meet deadlines
* Experience with JIRA and Salesforce
* Proficiency with Microsoft Excel

If you are a motivated and organized individual with a passion for technical onboarding, we encourage you to apply for this exciting opportunity.