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Veterinary Receptionist
2 months ago
We are a full-service veterinary medical facility proudly serving the Louisville community. Our professional team seeks to provide the best possible medical, surgical and dental care for our highly valued patients.
Job SummaryWe are seeking a Client Service Representative to join our team of dedicated veterinary professionals. As a CSR, you will be the client's first and last impression of East Louisville Animal Hospital. It's essential that all clients feel welcome, safe, and comfortable, which is why it takes a special person who can engage with both humans and animals alike with compassion, patience, and understanding.
Key Responsibilities- Greet and welcome each visitor, assessing their needs and providing exceptional customer service.
- Handle incoming phone calls and emails, determining the urgency and responding promptly.
- Perform client check-ins and check-outs, including reviewing invoices and ensuring accurate financial transactions.
- Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client stress.
- Schedule appointments based on client expectations, patient medical requirements, and clinic needs.
- Manage emergency situations and walk-ins, responding promptly and professionally.
- Respond to online requests for products, prescriptions, or client questions in a timely manner.
- Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas.
- Recommend products available to clients through our facilities.
- High School Diploma or GED required.
- At least one year of client service experience required.
- Experience with Microsoft Office suite.
- Excellent communication skills and the ability to problem-solve.
- Ability to handle stressful situations and prioritize tasks effectively.
- Team player, have patience, and maintain a positive attitude.
- Must be able to lift up to 30 pounds.
- Paid time-off inclusive of sick, personal, and vacation.
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment.
- Medical, Vision, and Dental Insurance Plans with multiple options.
- Employer-paid Short-Term Disability and Life Insurance.
- Long-Term Disability option.
- Company-sponsored Employee Assistance Program (Headspace).
- Progyny-Fertility and Family Building Support (up to $10,000).
- LGBTQIA+ support with FOLX HEALTHCARE.
- Sword Digital Musculoskeletal & Physical Therapy Program.
- Referral Bonus Program.
- DailyPay on Demand.
- Employee Discounts for Pet Care.
