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Customer Service Representative

1 month ago

Palatka, Florida, United States Edith Aldrich - State Farm Agent Full time
Customer Service Role

As a Customer Service Representative with Edith Aldrich - State Farm Agent, you will be responsible for providing exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We are looking for a dedicated and customer-focused individual who is able to effectively relate to customers, answer their questions, and anticipate their needs. If you are a team player with excellent communication skills, we encourage you to apply for this role.

Responsibilities:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Qualifications:
  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.
Benefits:
  • Hourly pay plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience.