IT Support Specialist II

2 weeks ago


Kankakee, Illinois, United States US District Court, Northern District of Illinois Full time
Salary: $58, $105,313.00 Annually

Location: Chicago, IL

Job Type: Full-time

Department: Systems

Position Overview

The United States District Court, Northern District of Illinois, is seeking applications for the role of Information Technology Technician II. This position is integral to the Information Technology Department and is responsible for providing comprehensive help desk support to end users. The technician will report directly to the Systems Supervisor - Desktop and Help Desk and will engage in the installation and configuration of computer hardware, desktop applications, and audio/visual support.

Key Responsibilities
  • Address help desk inquiries via calls and emails, documenting issues in a ticketing system while assisting users with desktop applications.
  • Manage user account creation, rights management, and provide training to end users.
  • Generate and analyze reports, oversee inventory control, and facilitate the setup and documentation of hardware and software.
  • Assist in the installation and operation of software on Windows PCs and laptops, including applications like Adobe Acrobat and Office 365.
  • Administer the Outlook 365 email system and provide support for mobile devices and remote access.
  • Conduct routine maintenance on standard office equipment and troubleshoot hardware and software issues.
  • Coordinate and manage teleconferencing services and provide additional audio/visual support as needed.
  • Support VOIP telephone systems, including user management and maintenance.
  • Engage with IT personnel across various locations to stay updated on developments and techniques.
  • Install and configure network printers and recommend updates for hardware and software.
  • Travel to various offices as required.
  • Perform additional duties as assigned.

Qualifications

The ideal candidate will possess strong troubleshooting skills for software and hardware in a professional environment. A thorough understanding of current electronic technologies and software is essential. Candidates should demonstrate excellent communication skills, both oral and written, with the ability to prioritize customer needs effectively. Time management skills and attention to detail are crucial, along with the ability to collaborate effectively with IT and court staff. A bachelor's degree in Computer Science or a related certification is preferred, along with experience in VOIP systems and audio/visual support.

Compensation and Benefits

The compensation and classification level will be determined based on the candidate's experience and qualifications. The position offers a comprehensive benefits package, including paid holidays, vacation days, sick leave, medical coverage, and participation in retirement plans. Further details regarding benefits are available upon request.

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