Customer Service Representative

3 weeks ago


Frederick, Maryland, United States Volvo Cars of Frederick Full time
Job Summary

We are seeking an experienced and knowledgeable AUTOMOTIVE PARTS COORDINATOR to join our team at Volvo Cars of Frederick. This role involves assisting customers and service technicians by providing accurate information and sourcing the necessary parts efficiently.

The estimated annual salary for this position is around $58,000-$68,000, based on experience and qualifications.

Main Tasks and Responsibilities
  • Assist customers at the parts counter by identifying their needs, answering questions, and providing expert advice on parts and accessories.
  • Process parts orders accurately and efficiently, ensuring all necessary information is captured and communicated clearly.
  • Assist in maintaining accurate inventory levels by receiving, stocking, and organizing parts shipments.
Essential Skills and Qualifications
  • Previous experience in a parts department or automotive environment is preferred.
  • Strong communication and interpersonal skills, with the ability to interact professionally with customers and team members.
  • Familiarity with parts catalog systems and inventory management software.
  • Excellent customer service skills, with a commitment to meeting customer needs and exceeding expectations.


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