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Sports-Minded Customer Service Ambassador
2 months ago
As a Sports-Minded Customer Service Representative at TMG, you will be the face of our company, providing exceptional service to our customers. Your primary objective will be to greet, qualify, recommend, and close customer interactions, ensuring a seamless and personalized experience.
Key Responsibilities- Customer Interaction: Use a lead-based system to meet with customers, actively listening to their needs and providing solutions.
- Compliance and Confidentiality: Follow all CDC and local mandates while working with customers, prioritizing their safety and confidentiality.
- Order Management: Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines.
- Process Improvement: Evaluate our current onboarding and training procedures, identifying areas for improvement to enhance the customer relationship and sales cycle.
- Team Collaboration: Work with fellow team members to set attainable customer outreach and acquisition targets, enforcing our values and exemplifying them through every interaction.
At TMG, we are passionate about ongoing personal and professional development. As a Sports-Minded Customer Service Representative, you will have the opportunity to participate in virtual networking sessions, attend industry-leading conferences, and engage in daily practice scenarios to enhance your skills.
