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Dining Room Coordinator

2 months ago

Troy, United States JO Restaurant Group Full time
Job Overview

Position Summary: The dining room coordinator plays a crucial role in establishing the ambiance of the restaurant, as they are typically the first point of contact for guests. This individual is responsible for welcoming patrons, managing table assignments, handling phone inquiries, and taking reservations while addressing guest questions throughout their dining experience.

Key Responsibilities:

  • Warmly greets guests as they enter the establishment.
  • Assists guests with outerwear during inclement weather or directs them to appropriate storage for their belongings.
  • Escorts guests to their tables, serving drinks on trays when feasible and distributing menus.
  • Observes the dining room's service flow, identifying potential bottlenecks and adjusting seating arrangements to enhance guest experience.
  • Communicates significant issues to management and aids in implementing timely solutions.
  • Performs various supportive tasks, such as clearing and resetting tables to facilitate guest seating.
  • Answers phone calls with proper etiquette, collecting necessary information and addressing any special requests or directions for reservations.
  • Utilizes reservation systems accurately to gather data for analysis and maintain an organized database.
  • Actively recognizes and remembers returning guests, providing a personalized experience.
  • Offers recommendations and information about sister establishments and other company locations.
  • Handles reservations with careful consideration of existing bookings, guiding guests to optimal times while accommodating their preferences.
  • Processes gift card sales and ensures proper payment collection.
  • Manages to-go orders, verifying accuracy and collecting payments.
  • Responsible for balancing the cash register, ensuring accurate deposits and maintaining the base bank.
  • Regularly inspects restrooms for cleanliness and supplies.
  • Expresses gratitude to guests upon their departure and encourages future visits.

Required Skills and Qualifications:

  • Friendly and approachable demeanor.
  • Professional and tidy appearance.
  • Strong communication and organizational abilities.
  • Capability to thrive in a collaborative team setting.

Benefits:

  • 401K plan with employer matching.
  • Comprehensive health insurance options (medical, dental, and vision) available for part-time employees averaging 24 hours per week.
  • Health Savings Account (HSA) options.
  • Supplemental insurance policies available through AFLAC.
  • Paid time off for vacations, sick leave, and holidays.
  • Employee discounts on dining.

Hourly Wage: $16.50

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