IT Change Management Consultant
3 days ago
The IT Change Management Consultant plays a vital role in ensuring seamless change control processes within the IT project portfolio at Visions Management.
This position is responsible for overseeing and managing change control processes, acting as the primary point of escalation for change requests, and ensuring effective communication of the change control policy, process, and procedures across functional teams and management.
The IT Change Management Consultant collaborates with the Embedded PMO Partner to manage escalations and drive decision-making, supporting continuous process improvements while minimizing service impacts and risks.
This role is part-time (24 hours/week) for a 1-year contract with the option to extend. The estimated salary range for this position is $90,000 - $120,000 per annum, depending on experience.
Key Responsibilities:
- Serve as primary point of escalation for project change requests across the IT project portfolio
- Oversee and effectively communicate the change control policy, process, and procedures across the functional teams and management
- Partner with Embedded PMO Partner to clearly define and obtain decisions for escalated change requests
- Recommend appropriate responses to accept and implement, reject or defer change requests, as appropriate, based on initial reviews
- Own and define processes for managing change across the IT project portfolio, including thresholds for change, escalation paths across IT Functions, and cadence for change control board reviews
- Ensure project impacting changes from the IT Engineering Change Advisory Board, excluding KTLOs, are shared for appropriate review by IT PMO
- Support process improvement projects using continuous process improvement methodology
- Ensure change requests meet all requirements to increase success factors, reduce risk, and minimize the impact of change-related incidents on service quality
- Facilitate meetings to discuss change impacts and ensure participation across functional groups, collecting meeting summaries/attendance and updating change requests with decisions resulting from review meetings
- Develop and provide ongoing support and improvement of a collaborative change management process utilizing ServiceNow
Requirements:
- 5+ years experience in Change Control roles of project management, IT, or similar departments
- 1+ years development or management role of ServiceNow ITSM
- Demonstrate strong ability to manage complex dependency management and identify risks
- Knowledge of effective applications of Change Management at portfolio level
- Ability to work effectively across teams, departments, and vendors
- Strong verbal/written communication, problem-solving, analytical, and independent judgment skills to support an environment driven by teamwork to provide customer-obsessed support
- Able to positively influence, mentor, and be a credible source of knowledge to less experienced team members
- 2+ Years SAFe Agile experience desired
- Previous experience with IT mergers & acquisitions a plus
- Lean Six Sigma
Reporting Structure:
- Reports to: Program Manager of IT PMO
- Part-time opportunity with flexible working arrangements
- Ongoing training and professional development opportunities
- Opportunity to work with a dynamic and innovative company
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