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Guest Services Representative

2 months ago

Olathe, Kansas, United States KMG Hotels Full time

KMG Hotels is seeking a dedicated and service-oriented Guest Services Representative to join our team at the Courtyard by Marriott Kansas City Olathe.

In this role, you will be the first point of contact for our guests, ensuring they have a positive and memorable experience throughout their stay. You will be responsible for providing exceptional customer service, handling guest inquiries and requests promptly and efficiently, and maintaining a welcoming and professional atmosphere.

Key Responsibilities:

  • Warmly greet and register guests, verifying information and processing payments with accuracy.
  • Provide comprehensive information about hotel amenities, services, and local attractions to enhance the guest experience.
  • Manage reservations efficiently, including taking bookings, updating details, and handling cancellations.
  • Resolve guest issues and concerns promptly and professionally, ensuring guest satisfaction.
  • Collaborate effectively with other departments to ensure seamless operations and a positive guest journey.

Qualifications:

  • A high school diploma or equivalent is preferred.
  • Previous experience in the hospitality industry is highly desirable.
  • Excellent communication, interpersonal, and problem-solving skills are essential.
  • Proficiency with computer systems and reservation software is beneficial.

KMG Hotels offers a competitive compensation package and a supportive work environment. If you are passionate about delivering exceptional guest service and thrive in a fast-paced setting, we encourage you to apply